Digital Support Assistant

Job content

Do you have a keen interest in the latest apps and mobile devices? Do you also have great communication and customer service skills? Our client is looking for an enthusiastic and tech savvy Digital Support Assistant in Tongwynlais, Cardiff with fully flexible agile working options and with some travel in the Vale & Valleys area.They are looking for a Digital Support Assistant to support tenants in accessing and making the best use of technology. This includes providing technical support, coaching, and resources to help tenants use technology to improve their lives.You will support their digital drop-in surgeries, roadshows and tenant events to spread the word about all things digital. As Digital Support Assistant you will be creating user-friendly guides that champion the benefits of new technology and keeping accurate records on participant engagement and impact, along with digital inclusion assets.Digital Support Assistant RequirementsYou will have a keen interest in all things technical and be a great team player. You will have good communication and customer service skills and the ability to help people of all age groups and abilities engage with new technology. Inclusion is at the heart of this role.You should be educated to GCSE level, with a good working knowledge of MS Office 365 applications. This is a busy and varied role, so they need you to have strong organisational skills and be able to prioritise work and meet deadlines.About The CompanyThe company is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several localauthority areas.They are proud to be an equal opportunity employer! They respect and seek to empower their people by supporting the diverse cultures, perspectives, skills, and experiences within theirworkforce. They believe that the more inclusive they are, the better their work will be. They welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in their workplace.So, if you are excited about the opportunity to give their tenants the tools to face the digital world, if you pride yourself on providing an inclusive service and you have great communication skills then apply now!Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, they encourage you to apply or contact them to discuss your experience. You may be just the right candidate for this or other roles.Closing date for applications: Midnight Sunday 1 October 2023Interview date: Tuesday 17 October 2023