Digital Product Owner

Job content

Salary: Competitive

Hours: Full Time

Location: Hybrid remote working with 2 days per week in our VHQ Crawley, West Sussex - speak to us about what flexibility looks like for you.

Contract: Permanent

Closing Date: Tuesday 12th July 2022

Many of our people at Virgin work flexibly and in many different ways, including part-time, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can’t promise to give you exactly what you want, but we are happy to explore what’s possible for the role.

In a nutshell

At Virgin Atlantic, we believe that everyone can take on the world, and it’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

It’s in our DNA to disrupt the market and lead the way with fresh ideas. Bringing new approaches to the industry, and remaining a loud and proud voice for positive change - be it on issues of sustainability, people or our communities. So, if you’re ready to take your career to new heights, read on.

You will understand the overall customer journey to ensure we are giving seamless experiences across all product types, touchpoints, channels. Be part of a small, hard-working team, focusing effort on the products and experiences that will have the biggest impact on revenue, engagement, and NPS.

In this role you will need to have a forensic understanding of customer and data insight, the ability to shape, define and deliver a product from scratch - and influence collaborators to get buy in to deliver a best in class digital product. You’ll use a cross-team matrix working to develop and deliver business requirements, journey optimisation and experience improvements, and use Agile delivery methods and industry-standard tools to identify improvements and opportunities and then measure the outcomes and benefits

Day to Day

Some of your key responsibilities as our Digital Product Owner will be:

Requirements Elicitation & Backlog Management

• Gather and Validate requirements from key collaborators across the organisation, to ensure every need is gathered and translated into Epics, Features and ultimately User Stories that can be understood by developers.

User Experience and Customer Research

• Work with UX researchers to gain a deep knowledge of customer drivers and behaviour. Work with collaborators to find a balance between customer requirements and business requirements so that both needs are met through the product.

Digital Product Development

• Digital development for mobile-first websites serving a sophisticated product and customer lifecycle (given VA as an airline and holiday operator) and creating valuable experiences that customers love to use.
• Working collaboratively with design and delivery management teams to jointly share learning, push standards and seek innovation, ensuring the product roadmap is flawlessly implemented, and we delight our customers through every digital touchpoint.

Test, Measure, Learn with Key Performance Indicators

• Ensure performance is being tracked through multiple lenses. Be able to monitor performance against a set of important metrics and take corrective action should the product not be performing.

Stakeholder management in a resource constrained environment

• Form strong working relationships with a wide range of collaborators, processing a variety of inputs and ideas, suggesting a path through, and getting consensus through data, evidence, diplomacy, and in time a track record of value delivery.

About you

Capturing your interest? Are you excited to take your career to the skies?

You might be an experienced Digital Product Owner? Or perhaps a Digital Content Executive, Website Manager or eCommerce Executive looking for a new challenge?

Would you like to own and develop innovative products in an Agile environment? If so apply today and join us on our mission to become the UK’s most loved travel company!

Alongside the above we’d love you see the following skills for your application to be successful:

• Excellent digital/technology experience in a related role
• Working in cross-functional teams and matrix’s to build, shape, optimise and deliver digital products
• Delivery methods in Agile and confidence in running ceremonies
• Using technologies such as Azure DevOps / Jira, Adobe Analytics, Adobe Target, Content Square, Foresee (or other similar tools and platforms)
• Excellent relationship management, easily able to form effective cross-team working relationships

If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you!

Be Yourself - Our Differences make us stronger

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (Recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.