DIGITAL AND TECHNICAL SUPPORT MANAGER

Job content

DIGITAL AND TECHNICAL SUPPORT MANAGER

HMP FIVE WELLS, WELLINGBOROUGH

£30,000 per annum, Full Time

Excellent Company benefits including Contributory Pension

This is a great opportunity to be a part of something exciting!

Rarely does an opportunity to make your mark and further your career come up like this. A brand new contract, large scale employment opportunities; HMP Five Wells in Wellingborough will set a new standard for new build prisons of the future, using forward-thinking design and technology. The Prison will be the UK’s first purpose-built, new resettlement Prison. With the expected opening in early 2022, a one of a kind new generation category C new build Prison for the future; HMP Five Wells will be an integral part of the local community.

G4S Custody & Rehabilitation Services (CaRS) already successfully manages 4 prisons, one secure training centre and a number of community contracts in England and Wales. The philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe.

Reporting to the Head of Security, we are now looking for a Digital Support Manager, to join the Security Function at HMP Five Wells. To succeed in this role, you will be a dynamic and engaging individual, who shares our ethics and values. You must deliver an exceptional service and can be flexible in working within a fast paced environment. You will also need to have excellent communication skills resourceful and proactive individual with Digital/IT experience to oversee our internal security systems and equipment. We are seeking a technical person who would not only support the day-to-day operation and ensure systems are operating effectively and safely but also someone who is innovative and seeks opportunities to improve efficiencies through the use of digital and technical systems.

Initially, you will support the mobilisation of the Prison and the Security Function, then continue to build on the mobilisation success into operational business as usual, when the Prison opens in January 2022.

Some of the key responsibilities of this role are:

• Dealing with both reactive and proactive faults across the whole suite of equipment.
• Daily Management and/or support of:
• Electronic issue and return of security equipment
• Body Worn Video Cameras
• Handheld Radios
• Drug Detection Devices
• X-Ray Equipment
• Communication monitoring equipment
• Resident portable IT devices
• CCTV Systems
• Physical Security Infrastructure
• Digital/IT led intelligence gathering processes
• Assisting with any hardware and software issues.
• Submitting and managing faults to suppliers and escalating where necessary, internally and with suppliers.
• Providing and arranging training for our digital equipment portfolio
• Advise on the safe and secure deployment of digital equipment within a custodial setting - taking part in development projects to bring new products and innovation into the business

THE IDEAL CANDIDATE:

It’s key that you are flexible and adaptable to deal with ever-changing scenarios within the prison. You will be supported by an enthusiastic and committed team at HMP Five Wells.

Equality and Diversity is an important part of G4S Custody and Rehabilitation Services. We actively encourage applications from a diverse range of backgrounds.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S, and Her Majesties Prison and Probation Service and are exempt from the Rehabilitation of Offenders Act.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.