Customer Services Executive

☞ WestRock Company

View: 114

Update day: 07-05-2024

Location: Yate South West

Category: Consulting / Customer Service IT - Software

Industry: Packaging Containers

Position: Associate

Job type: Full-time

Loading ...

Job content

Customer Services Executive

500 Woodward Avenue, Yate
Bristol, BS37 5YS
United Kingdom

Customer Services Executive – Food & Beverage EMEA

To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day to day requests of Customer accounts allocated to him/her and managing the commercial agreements between WRK and these Customers on a day to day basis. The role is normally applicable to UK & Irish Customers.

How Will You Impact WestRock
  • Processing orders & Instructions received from Customers including assessing the conformity of these instructions with commercial agreements between the Customer and WRK; entering them into the WRK manufacturing process system and monitoring them through throughout the supply life-cycle.
  • Internal Project Management of Customer/Key Accounter requests related to cartons, such as - new artwork, carton design or pricing.
  • Managing Customer Requests working closely with the S&OP organisation and Manufacturing operational staff, to maximise the commercial efficiency with which WRK can satisfy these requests.
  • Supporting the general relationship between the Customer and WRK – working with the Key Account Managers to ensure a common high level of professionalism and perceived commitment to the customer.
  • Establishing a rapport and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship. This includes carrying out periodic visits to Customer sites.
  • Playing a key part in operational forecasting of board requirements to allow long-lead time board ordering and minimization of board stocks and working capital utilisation.
  • Operating as an integral part of a self-supporting internal sales team, providing mutual customer coverage for absences of team members.

What You Need To Succeed
  • With professional stature and customer credibility, especially on the telephone.
  • Logical and analytical with experience of supply chain management in consumer goods production industries.
  • Ability and desire to listen to customers and identify customer’s needs.
  • Commercially aware.
  • Ability to work as part of a team comprising the other customer service personnel and key account managers, pre-press and manufacturing planning departments.
  • Experience of working with JDE/SAP management info. systems
  • Computer literate with Microsoft Packages

What We Offer
  • Corporate culture based on integrity, respect, accountability, and excellence.
  • Comprehensive training with numerous learning and development opportunities.
  • An attractive salary reflecting skills, competencies and potential including Income Protection, Life Assurance and Pension.
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
  • Free parking and easy access to public transport.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

Loading ...
Loading ...

Deadline: 21-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...