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Customer Services Advisor
View: 109
Update day: 13-05-2024
Location: Lancing South East
Category: Other
Industry: Staffing Recruiting
Position: Mid-Senior level
Job type: Full-time
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Job content
Role:Customer Service AdvisorSalary:£20,592 per annumLocation:LancingContract:Full time, Permanent, Office Based- Monday- Friday 8:30-17:30Job SummaryWe are looking for a person to join our client’s customer service team to join our fast-paced contact centre to assist customers with find parking permit solutions.Main Responsibilities- To be the first line of support for customer contact over the telephone and via email
- To assist all our customers with resolution to their car parking permit queries
- Always provide exceptional customer service.
- Ensure the quality of work is generated to the highest standard.
- Carry out any reasonable duties as requested by management.
- Provide friendly and efficient customer service.
- Adhere to DVLA, KADOE, PoFA and the IPC Code of Practise at all times, along with internal policies and procedures
- The postholder will be required to travel to external meetings on occasion by most effective means available
- Experience within a fast paced, dynamic role
- Call centre experience (desirable)
- An eagerness to establish a career path, as progression routes are available
- Result-Orientated: The ability to take direct action to attain or exceed objectives
- Active Listening
- Customer Service driven
- Effective Communicator
- An ability to work autonomously
- Regular team/company socials
- Incremental holiday increases to recognise long service
- Wellness hub
- Employee Assistance Programme - 24/7 confidential, independent, and professional counselling
- Cycle-to-work scheme
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Deadline: 27-06-2024
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