Customer Services Advisor

☞ Burton Recruitment Limited

전망: 108

갱신일: 13-05-2024

위치: Lancing South East

범주: 다른

산업: Staffing Recruiting

수평: Mid-Senior level

직업 종류: Full-time

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작업 내용

Role:Customer Service AdvisorSalary:£20,592 per annumLocation:LancingContract:Full time, Permanent, Office Based- Monday- Friday 8:30-17:30Job SummaryWe are looking for a person to join our client’s customer service team to join our fast-paced contact centre to assist customers with find parking permit solutions.Main Responsibilities
  • To be the first line of support for customer contact over the telephone and via email
  • To assist all our customers with resolution to their car parking permit queries
  • Always provide exceptional customer service.
  • Ensure the quality of work is generated to the highest standard.
  • Carry out any reasonable duties as requested by management.
  • Provide friendly and efficient customer service.
  • Adhere to DVLA, KADOE, PoFA and the IPC Code of Practise at all times, along with internal policies and procedures
  • The postholder will be required to travel to external meetings on occasion by most effective means available
This is not an exhaustive list and you may be required to perform additional duties in line with the requirements of the business.Ideal Candidate
  • Experience within a fast paced, dynamic role
  • Call centre experience (desirable)
  • An eagerness to establish a career path, as progression routes are available
  • Result-Orientated: The ability to take direct action to attain or exceed objectives
  • Active Listening
  • Customer Service driven
  • Effective Communicator
  • An ability to work autonomously
Additional PerksOur client knows there’s more to life than work - that’s why when you join, you’ll get your pick of their amazing company perks through the Perkbox benefits platform. That includes discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day-to-day spending. You’ll also benefit from:
  • Regular team/company socials
  • Incremental holiday increases to recognise long service
  • Wellness hub
  • Employee Assistance Programme - 24/7 confidential, independent, and professional counselling
  • Cycle-to-work scheme
In addition to this the Engagement Committee regularly organise inclusive team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.About The ClientOur client is on an exciting and ambitious growth trajectory with diversification and innovation at its heart. They aim to disrupt industry norms and elevate their sector with technology-led solutions designed to enhance their clients’ businesses as well as improve the public’s everyday experience of travel and parking. Our client is a multi-disciplinary group. They provide car parking and related software solutions across the UK and wider markets. They help their clients to think differently about parking. Their cutting-edge solutions help clients be more successful by optimising the value of important physical assets through integration with technology. Innovation is a differentiator for them and their clients ensuring they develop strategies and solutions that are sustainable, future-proof, market-creating, customer experience focused and commercially attractive. They connect everything: people, processes, and data. They innovate everywhere, taking bold risks to shape the technologies and they do it in style with unique personalities who aren’t afraid to change the way the work.They recognise people are their most valuable asset and as you continue to grow, meeting new challenges and opportunities so does their investment in people so progression opportunities exist for the right employee.If you are an effective communicator, looking for a role with great career prospects within a fast paced, diverse environment driven by great customer service- apply now!
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마감 시간: 27-06-2024

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