Customer Services Advisor

☞ Magna Housing Ltd

View: 103

Update day: 01-06-2024

Location: Dorchester South West

Category: Other

Industry: Non-profit Organizations

Position: Associate

Job type: Full-time

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Job content

Location: Predominately home based with some travel to the office in Dorchester or Williton, therefore commutable distance would be desirableSalary: £21,150 PA (pro rata) plus excellent benefits package37 hours per week: Monday to FridayMagna Housing is a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people. We understand that a home and a house are two different things. Our job is to understand each customer’s needs and give them somewhere they can enjoy living and feel they belong. We’re creating great homes together,We are looking for customer focused, highly motived (and above all) friendly advisors who can build a great rapport with our customers, establish their needs, and give them the best experience at the right time, first time.You will be part of a great team where our people are passionate about delivering an excellent customer experience and feel motivated to contribute to our success.What You Will Be DoingFind out more about this role by reading the information below, then apply to be considered.
  • Speaking to customer on the phone about their enquiry
  • Processing emails form customers
  • Raising repairs and creating contacts in the CRM system
  • Using IT systems to aid in answering customer queries
  • Liaising with contractors and other work colleagues
What we are looking for
  • Preferably at least one years’ experience in customer service
  • Proven ability to give great customer service and get it right first time
  • Able to multitask effectively whilst providing our customers with a high level of service
  • Great phone manner and a positive can-do attitude
  • Ability to talk to customers without using script
  • Excellent communication skills with a problem-solving attitude
  • Love learning in a dynamic and challenging environment
  • Ambitious and willing to accept new challenges
Full training will be provided virtuallyMagna – where talented and ambitious people enjoy rewarding and fulfilling careers in an inspirational environmentWe do not accept CVs so please complete our application formClosing date for applications: 7th October 2022 at noonAs assessment day will be held on 20th October 2022, and will include a series of team and individual exercises. Should you be selected for further interview following the assessment centre, these will take place on 24th October 2022.
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Deadline: 16-07-2024

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