Customer Services Administrator

☞ First Military Recruitment

View: 107

Update day: 11-06-2024

Location: Stonehouse South West

Category: Consulting / Customer Service IT - Software

Industry: Consumer Services

Position: Entry level

Job type: Full-time

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Job content

EJ681 - Customer Services Administrator

Location

Stonehouse

Salary: £9.01 p/h

Overview

First Military Recruitment are currently seeking a Customer Services Administrator on behalf of one of our clients.

Reporting to the Customer Services Manager you are the organisations ‘front line’ and play a critical role in customer service delivery.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties And Responsibilities

Responding to inbound calls to a very busy customer services department where, using your fantastic people and customer service skills, you will respond to and resolve customers’ queries and complaints.

Liaise with internal departments to obtain the necessary answers and to provide the customer solution ie arranging a credit note, organising replacement parts/frames or requesting the return of incorrect products for example.

Resolve complaints and make return calls to Customers to inform them of the action taken and that the problem/complaint has been resolved.

Produce a daily report that measures the nature and level of Customer Complaints.

Arranging site visits for remedial work and any arranging for any small items required to be sent out on a daily basis.

Skills

And Qualifications

Previous experience in an inbound call centre / contact centre type environment where you are able to engage with and respond to customer needs is highly desirable.

Experience

of complaint resolution and customer service highly desirable.

Highly organised with a systematic approach and the ability to able to cope with technical information.

The successful person will have excellent communication skills (written and oral), enjoy responsibility and be self motivated with a positive attitude to resolving issues.

You may have experience of the following: Customer Service Advisor, Inbound Customer Service, Contact Centre.

Location

Stonehouse

Salary: £9.01 p/h
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Deadline: 26-07-2024

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