Customer Service Specialist - Swedish or Danish Speaking - Hybrid

☞ Cytiva

View: 102

Update day: 01-06-2024

Location: Amersham South East

Category: Other

Industry: Medical Equipment Manufacturing Biotechnology Research Pharmaceutical Manufacturing

Job type: Full-time

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Job content

Customer Service Specialist - Swedish or Danish Speaking - Hybrid working - £29,000Be part of something altogether life-changingWorking at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.What You’ll Do
  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
  • Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
  • Invoicing of service interventions
  • Dispute Handling
  • Deep dive into stock discrepancies and follow up
  • Physical Inventory support
  • Activating contracts within in-house systems
  • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
  • To provide excellent customer service for customers, both internal and external
  • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
  • Provide knowledge and accurate information to customers.
  • Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Provide the following specific support for customers:
  • Management of service requests
  • Invoicing of service requests
  • Closing service requests
  • Monitor and follow-up on customer queries
Who You Are
  • Written and oral fluency in English &Swedish or Danish (an additional European language would be beneficial but not essential)
  • Excellent communication and interpersonal skills
  • Excellent organisational skills and ability to prioritise workload
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
  • Competent MS Office skills and be comfortable working with different systems
  • Previous client and customer service experience
  • Ability to work well in a busy customer service environment
  • Attention to detail and ability to prioritise
  • Flexibility and willingness to work as a team member
What We OfferAs well as providing an excellent working environment with a great company culture and plenty of room for development we also offer an extensive benefits package (UK) to include:-
  • 5% annual bonus
  • Hybrid working
  • 10% employer pension contribution
  • 26 days annual leave plus bank holidays
  • Private medical insurance
  • Life cover
  • Income protection
  • A range of flexible benefits
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.
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Deadline: 16-07-2024

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