Customer Service Specialist

☞ MTrec Recruitment and Training

View: 107

Update day: 07-05-2024

Location: Washington North East

Category: Consulting / Customer Service IT - Software

Industry: Construction Automotive Staffing Recruiting

Position: Entry level

Job type: Temporary

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Job content

The Company

Our client is an established and successful company based in Gateshead/Washington. They are currently looking for an Customer Service Specialist to join their team on a temporary basis. If you are interested and meet the person specification of the job role, please apply below. This is initially a temporary role for 8 weeks and could be extended. Working hours are Saturday and Sunday 7am-3:30pm / 10am-6:30pm / 1:30pm-10pm, this will be on shift rotation weekly. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment.

The Benefits
  • Immediate start
  • Onsite parking
  • Accessible by public transport
  • Friendly working team
  • Attractive hourly pay rate
  • A great campaign to work on, with a friendly supportive team culture.
  • Flexible hours
The Role
  • Support customers on the phone, email and online chat with a wide variety of queries
  • Complaint handling
  • Handling customer queries and resolving issues
  • Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences
  • You will be expected to take the initiative and rise to different challenges each day
  • Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
  • Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
  • Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones
The Person
  • Candidates must be able to work Saturday and Sunday 7am-3:30pm / 10am-6:30pm / 1:30pm-10pm on weekly shift rotation
  • Experience within customer service or call centre environment
  • Candidates must be resilient as the role will consist of complaint handling
  • Must be IT Literate
  • Able to demonstrate dealing with customers over the phone
  • Able to deal with pressure and demonstrate examples
  • High attention to detail
  • Strong time management and organisational skills
  • A pro-active attitude with a self-starter attitude
  • Ability to handle a variety of customer issues and bring them through to prompt resolution
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Deadline: 21-06-2024

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