Customer Service Specialist, Chase UK

Job content

Do you want to play a key role in a dynamic, fast paced, customer and colleague centric environment? Do you want to help build the digital bank of the future? Do you have the drive and enthusiasm to communicate with our customers using various channels?

If you’ve answered yes to the above and want a new challenge then we want you!

About Us

We are Chase - part of the JPMorgan Chase family. We are a leading provider of traditional and digital financial services worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK. Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre.

Banking Operations - Customer Service Advisors

Here at Chase Bank UK, we are recruiting for multiple Customer Service Advisors to join our Banking Operations team, based at our state of the art offices in Edinburgh.

We are looking to hire talented customer focused people who have experience in Banking Operations, you will deliver a consistently exceptional customer service experience as the business grows. These critical multi channel roles are central to the success of this exciting new business so require individuals who aspire to be part of a team which will be focused on making our business great through supporting customers and taking ownership for resolving their enquiries from first call to conclusion.

To Succeed In This Role You Will

• Be a keen collaborator who enjoys helping customers
• Have excellent communication skills and be able to multitask
• Have an intrinsic passion to deliver first class service
• Be empathetic and a problem solver - Have the ability to investigate and resolve complex queries and complaints
• Be a Change Champion for processes and products for colleagues and customers
• Be a critical thinker - establish root cause and champion to change
• Have a passion to learn and self-develop
  

Essential Experience For This Role

• Have previous Financial Services Experience in Banking
• Experience of working in a fast paced, dynamic environment
• Experience building relationships with customers and providing exceptional service
• Experience of working as a team player
  

Thisrole will be shift based and will include morning, evening and weekend work on a rotational shift basis. There will be the option to work the shifts across 4, or 5 days per week.

If you would like the opportunity to join the bank of the future and think you are a good fit for this role then don’t miss out and submit your application today.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.