Customer Service Representative

Job content

Are you passionate about delivery exceptional service? Take pride in your work? Are you emotionally flexible? Are you an advanced user of Excel? Do you want to be part of a global organisation that puts the customer at the centre of everything we do?

About The Role

Essity has an opportunity to work in our excellent Customer Service Operations function to provide timely and efficient support to our B2B customers. Reporting to the B2B Customer Service Team Leader, this role will play an important part in delivering against our key targets and always striving for continuous improvements in service. Focussing on more complex and important services and processing non-routine activities. You will work in a small team of 5, however you will be part of a much wider organisation.

This role will initially be working remotely with the intention to return to the office in Dunstable when possible. The role is a full-time position, working Monday to Friday.

Trusted by millions, TENA helps people stay secure, dry and odour free. We are the global leader, offering products that help manage urinary incontinence, leakage and bladder weakness, day and night. For over 60 years we’ve been creating discreet feminine pads, underwear and pants, masculine shields and other effective solutions for this surprisingly common problem. By doing so, people of all ages the world over, can continue to enjoy the active, fulfilling life they deserve. More information at www.tena.co.uk

What You Will Do

Your day to day tasks will vary enormously however they will include processing orders, answering internal and external queries, together with supporting our logistics team with projects by gathering, analysing, and processing required logistics datasets (volumes, costs, transactions, etc.) You will be able to make calculations, using pivot tables and macros to accurately compile, report findings and make key recommendations to strengthen our operation with new ideas and knowledge.

Who You Are

• Previous experience of working within a customer service environment would be advantageous however not essential.
• It is essential you are an advanced user of Excel and familiarity with Microsoft Packages (Word, Powerpoint, Outlook, MS Teams)
• Have a natural ability to form relationships with people and have the ability to network effectively for help and guidance when needed.
• Well organised, being able to prioritise workloads and be comfortable with interruptions in your work day, focusing on new tasks according to changing needs.
• Have a key focus on delivering high levels of customer service and delivering on your promises and commitments.
  

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Package includes bonus opportunity, pension (10% employer contribution), holidays starting at 27 days + BHs.

Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.

Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date:22 Jul 2021