Customer Service & Operations Analyst - Remediation

☞ NatWest Group

View: 111

Update day: 07-05-2024

Location: Manchester North West

Category: Finance / Bank / Stock

Industry: Finance

Job type: Full-time, Permanent

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Job content

Join us as a Customer Service & Operations Analyst in Remediation

  • Working with a supportive and collaborative team, you’ll be helping with subject access request related activities and procedures
  • You’ll be undertaking quality assurance work, supporting business processes and procedures, understanding the needs of our customers and the business and delivering fit for purpose solutions
  • This role offers great career development opportunities with relevant training programmes and exposure for you and your work

What you’ll do

Joining a specialist Remediation team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll quality assure, review and enhance processes and controls while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll also be supporting less experienced members of your team, helping them with process training and sharing your expertise and knowledge.

Day-to-day, you’ll be:

  • Quality assuring subject access responses, raising with relevant parties, and escalating where needed
  • Making sure processing is performed accurately and within an agreed turn-around time
  • Participating in initiatives that help improve our customer service, processes, procedures and controls
  • Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you’ll need

You’ll already have knowledge and experience of working with subject access request processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

  • An understanding of the financial services industry and our customers
  • Knowledge of our products, processes and banking systems
  • Good written and verbal communication skills

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

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Deadline: 21-06-2024

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