Customer Service Lead Representative

☞ TTEC

View: 109

Update day: 28-04-2024

Location: Brough Yorkshire and the Humber

Category: Other

Industry: IT Services IT Consulting Telecommunications Outsourcing Offshoring Consulting

Job type: Full-time

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Job content

At TTEC, we’re all about the Human Experience. Elevated. As a Lead Agent – Customer Service in Leeds, United Kingdom, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You’ll Be DoingDo you have a passion for proving excellent customer service experience? Looking for an opportunity to learn more about the industry and gain management experience? In this role, you’ll work to answer customers’ enquiries, issues, and escalations while ensuring the highest level of quality on every call. You’ll also support and motivate your team to make sure they’re on track to meet goals.During a Typical Day, You’ll
  • Answer incoming communications from customers – phone; e.g. transactions being declined, reporting of fraud or a dispute, checking balance, reporting card loss/damage, authorization codes
  • Conduct research to provide answers for customers to resolve their issues
  • Bring your passion to train and coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projects
  • Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects
  • Step in during the absence of a Team Leader
What You Bring To The Role
  • Prior experience (min. 2 years) in customer service environment
  • Proven track of record in delivering excellent customer experience
  • Ability to mentor and inspire others
  • Customer focused mindset
  • Computer savvy
What You Can Expect
  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes...all the competitive performance bonus opportunities and benefits you’d expect and maybe a few that would pleasantly surprise you
A Bit More About Your RoleWe’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You’ll report to the Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.About TTECOur business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.Primary LocationGB-ENG-West YorkshireJob_Customer Care Representative
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Deadline: 12-06-2024

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