Team Lead

☞ TTEC

View: 104

Update day: 01-06-2024

Location: Brough Yorkshire and the Humber

Category: IT - Software

Industry: IT Services IT Consulting Telecommunications Outsourcing Offshoring Consulting

Job type: Full-time

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Job content

Team Leader – Customer ServiceAt TTEC, we’re all about the Human Experience. Elevated. As a Team Lead you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You’ll Be DoingDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.You’ll report to the Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll
  • Bring your passion to train and coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projects
  • Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
  • Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done as you play a big part in the associate’s development and career mobility
What You Bring To The Role
  • Prior experience in leading a team in customer service environment (preferably financial, credit or debit cards, payment services)
  • Proven track of record in delivering excellent customer experience
  • Excellent written and verbal communication skills
  • Ability to mentor, train, coach and inspire others
  • Will to promote a performance-driven culture and to work towards reaching for amazing
  • Ability to engage and support your team in getting access to proper tools and systems to accomplish day-to-day tasks
  • Customer focused mindset
  • Computer savvy
What You Can Expect
  • Competitive base salary
  • Bonus program aligned by the position
  • Private Medical Insurance
  • Discounts for Dental Care
  • Eye Care Reimbursement
  • Life Insurance
  • Pension Scheme
  • Discount shopping perks
  • Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
About TTECOur business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .Primary LocationGB-ENG-West YorkshireJobOperations / Business Support
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Deadline: 16-07-2024

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