Customer Service & Inside Sales Representative (German Linguist)

Job content

About Us

About Howmet Aerospace

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company’s sales for 2021 approximated $5 billion. The Company’s primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Company’s differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. For more information, visit www.howmet.com , including content shared during the Company’s May 2022 Technology Day.

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Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com

Organization

Howmet fastening systems are the premier aerospace and industrial fasteners, latches, bearings, fluid fittings and installation tools. Our products are used nose to tail on commercial and military defense aircraft, as well as on jet engines, automobiles, commercial transportation vehicles, wind turbines, solar power systems, and construction and industrial equipment.

Responsibilities

Essential Functions

The key activities outlined below represent an overview Customer Service Representative based at Stafford Park, Telford, and should not be seen as a prescriptive list of activities. A flexible, responsive approach is vital, together with initiative in identifying and focusing on what needs to be done to continually improve to ensure that we are able to maintain a strong product position in an increasingly competitive market place.

Summary

The Customer Service Representative role is a combination of inside sales, customer services and associated sales administration activities.

Specific Responsibilities

Support the Sales team in their drive to achieve sustained, profitability through the following markets –

• Automotive
• European Railcar
• Trailer and Truck industries
• Commercial vehicle bodies
• Construction
• Bus and Coach
• Renewable Energy
  

Working closely with External Sales, Marketing, Distribution & Planning teams the role is responsible for the following;

Customer Support

• Prepare accurate & timely quotations
• Take ownership of customer orders, input accurately onto the BaaN system to result in accurate manufacturing planning, sales forecasts & inventory control
• Progress and track orders to ensure customer satisfaction levels are maintained. Ensure accurate records are maintained detailing current status. Maintain accurate orders and process file. Keep up to date with current status and obligations of orders and relevant logistical issues, to ensure effective response to customer requests for delivery information
• Keep customers updated on key developments in relation to specific orders
• Time manage and prioritise all administrative functions maintaining an effective, up to date, customer database to highlight relevant key contacts.
• Liaise with the Purchasing Planning team to obtain accurate lead times in relation to purchased products.
• Liaise with Manufacturing for items manufactured in Telford.
• Establish effective communication system with Distribution Team specifically relating to shipping instructions and specific labeling requests, in addition to all other information needed for efficient warehouse operation.
• Deal effectively with issues as they arise, take responsibility and progress issue through to satisfactory resolution for both the customer and HFS
• Complete reporting requirements as directed by the Customer Services Manager.
  

Inside Selling

• Generate new and repeat sales through direct contact with potential and existing customers
• Support external sales team with onsite customer visits
• Follow up on leads as directed by the Sales & Marketing team
• Support education of customers through the use of available internal resources
• Coordinate necessary technical support through liaison with Engineering/Systems Engineering/Sales to ensure that customer queries on products are responded to quickly to maximize potential
• Account Management support for lower value accounts to ensure customer satisfaction and identify further opportunities for sales.
• Update leads/opportunities through CRM system.
  

Organisational Role

• Membership of ABS/Kaizen events is required, when requested.
• Actively seek customer service feedback from all internal and external customers to ensure continuous improvement of process and performance.
• Full adherence to EHS policies and practices.
• Enhance and improve company quality of promise through the appreciation and co-operation of all company team members’ activities and performance to achieve on-time deliveries to customers.
  

Company Responsibilities

• Maintain full compliance with Howmet policies and procedures and conduct all activities in accordance with the Howmet Code of Conduct.
• Demonstrate a knowledge of Advanced Business Systems principles and techniques.
• Perform other duties as assigned .
  

Experience & Background .

• 1-year minimum proven track record in sales office administration and customer liaison/interface role.
• Membership of Customer Service Team
• Quotation management
• Order Administration, planning and tracking data
• Inside selling experience, including cold calling and face to face customer visits
• Resolving Customer complaints
• Understanding of supply chain management principles from customer demand through to on-time delivery of product to customer

Competencies & Skills - Person specification

• Determination to follow through with personal and team goals
• Proficient in MS office package
• Strong business acumen and sales orientation
• Self-motivated in management of time and quality of own work
• Team player, supporting team members appropriately when required
• Self assured, confident and technically credible to gain respect and influence decisions.
• Practical aptitude with methodical approach to detail, yet sufficiently dynamic to make things happen.
• Respect for company and colleagues
• Innate relationship builder
• Consultative style
• Excellent communications skills, with the ability to liaise effectively at all levels
• Active listening and focused questioning skills to accurately gauge customer requirement
• Empathetic to customer needs in line with realistic business achievement.
• Fluency in a second language - ideally German
  

Qualifications

Education