Customer Service Concierge

Job content

Customer ServiceConcierge
Here at World Travel Holdings (UK) we hire the best people who have atrue passion for Travel.
Do you have a passion for helping others? Do you believe that the Buck stops with you? Are you the Best of the best and does that show in all that you do?
If so, then we want to talk to you. We areseeking charismatic concierge to join our Customer Service Team. The Customer Service team will play anintegral part in the success of the WTH Customer service department and isresponsible for providing world class service and world class support to bothinternal and external customers.
As a travel partner and Customer ServiceConcierge, WE DELIVER A REMARKABLE EXPERIENCE to our customers time and timeagain. Our customer loyalty, impressive portfolio of travel brands, along withour expert customer service concierges has led us to be an award-winningtravel company and an excellent place to work!
WHY WORK FOR WTH (UK)

• Weare a recognised Industry leader with over 25 years experience we boast ownedbrands including: *

• Cruise 118.com - the UKs fastest growing cruise retail brand and the home of the award-winning Cruise Concierge Service
• SixStarCruises.co.uk Europes largest seller of ultra-luxury cruises
• RiverVoyages.com the UKs fastest growing seller of river cruises

Best companies 2020 - 3* Accreditation - people love workinghere!

*
We invest in growth and development of our employees*
To make you the experts that our customers know and love. We provideongoing training and excellent career progression 85% of ourmanagement team started off as a cruise concierge and progressed within thecompany.
Our employees feel valued and trusted
With a culture of open and honest communication, we put our employees opinions and welfare at the forefront of everything we do.

• Integrity a foundation of the business*

We work within a fun, dynamic, honest and professional culture, creatingdream vacations and unforgettable experiences for our customers, in anenvironment where your voice will be heard and ideas welcome.
CUSTOMER SERVICE CONCIERGE -ROLE AND RESPONSIBILITIES

• Professionally respond to inbound calls and provide excellent service to internal and external customers
• Diligently assist internal and external customers with issues
• Confidently up sell on bookings once theyve been made
• Resolving customer queries at initial call where possible
• Accurately note internal calls and log support
• Participate in ongoing training
• Deliver an exceptional customer service experience through the following:

We deliver- we build plans tofocus on the right things, and we make them happen
We are passionate - we areapproachable and direct and straight forward to deal with
We strive to bebetter - we push for excellence and innovation in everything we do
We are connected toour customers - we listen, understand and engage with our customers

• Constantlybuild your cruise knowledge base, taking responsibility for self-developmentthrough on-going training, development and research

TO BE SUCCESSFUL IN THIS ROLE

• You must be motivated, enthusiastic and determined to succeed
• Desire to work as part of a fast paced, growing company with plenty of opportunity on offer
• Experience of working in a target driven environment
• Previous customer service experience
• Excellent communication skills, both written and verbal our customers need to respect our people
• Passionate about cruises and dedicated to providing customers with the very best in 1 to 1 personal service.

Desirable:

• Previous travel industry experience
• Experience using cruise line booking systems

WHAT WE CAN OFFER YOU

• Competitive salary + bonuses
• Amazing incentives to win cruise trips to a variety of destinations
• Holiday discounts for you and your friends and family
• Attendance bonus paid at Christmas
• Attend cruise ships around the globe for educational visits
• Career progression and ongoing training and development
• Fantastic company parties to celebrate our successes (Summer and Christmas party each year)
• Company contributed pension
• 20 days plus 8 bank holidays annual leave
• Paid leave for a Charity Day
• Concession towards a cruise holiday, £100 for each full year of employment (up to £1000!)

NEXTSTEPS..
If you think you have what it takes to become one of our expert customer service concierges, then wed love to hear from you!

Job Type: Full-time