Customer Service Co-Ordinator

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View: 105

Update day: 07-05-2024

Location: Rochdale North West

Category: Consulting / Customer Service

Industry: Human Resources Staffing

Job type: Permanent

Salary: £20,000 - £23,000 a year

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Job content

  • A well established and growing business
  • Exciting customer service role with excellent career progression

About Our Client

Our client is an industry leading manufacturer and supplier within their field.They are a well established business with a client base throughout the UK. Due to recent growth they are now looking to recruit for an customer service coordinator.

Job Description

The responsibilities of the customer service advisor will include but not limited to:

  • Providing customers with updates of orders placed
  • Helping resolve any product or delivery related issues
  • Liaising with other departments; production, purchasing, transport, credit control
  • Ad-hoc clerical assistance
  • Answering the telephone, monitoring incoming email, assisting with customer queries
  • Data input, checking and reconciliation into CRM/SalesTracker
  • Building effective customer relationships and responding to queries in a timely manner
  • Fielding order enquiries and quote requests to our customer base
  • Updating customer specifications and arranging samples/marketing assistance

The Successful Applicant

The successfully candidate will have the following:


  • Previous sales order processing expereince
  • Expereince of using SAP
  • Organisational skills and strong time and task management to ensure issues and /or tasks generated throughout the day are concluded
  • Proven experience of regular and timely verbal communication to customers
  • Willingness to learn to understand the supply processes and timescales to provide a quality, deliverable service
  • Strong attention to detail and desire to get things right
  • Good all-round IT skills and proficiency in MS Office products including Word, Outlook and Excel
  • An enthusiastic attitude and desire to do what is required to support the business
  • An ability to stay calm under pressure, multi task and prioritise workload.

What’s on Offer

On offer for the successful candidate is a salary between £20-23,000 parking + company pension + career progression

Contact
Andrew Santamaria
Quote job ref
JN-032021-2179261
Phone number
+44 161 829 0407
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Deadline: 21-06-2024

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