Customer Service Assistant

Job content

Customer Service Assistant - Temporary

Due to long term illness we have an opening for a temporary position with a minimum of a 3 month contract.

Want to work in a friendly and high-performing environment?

AXIOM Accident Repair UK’s vision is to revolutionise automotive repairs through skill, efficiency, and teamwork. Dedicated to utilising technology to constantly advance our processes.

Our main goal is to create a happy, cohesive, and high-performing work environment, we know that highly motivated and happy staff deliver results for our customers.

OUR VALUES

CARE: We demonstrate we care by going the extra mile. We put our people and customers first.

COURAGE: We act with courage to do the right thing for the company and customer.

CAN DO: We help and support one another with a positive mindset.

CREATIVE: We embrace change by identifying opportunities to improve.

The Customer Service Advisor role is key to our success as you will manage and track each customer’s car repair journey, ensuring we meet our key to key repair targets.

Key Contributions

• Customer Satisfaction: Assists in all aspects of the customer experience journey from taking enquiries to booking in and collecting vehicles, communicating throughout the repair process with the Bodyshop team/insurers and customers. Ensures that all customers understand their customised warranty and they are served in a professional and courteous manner with exceptional levels of customer service.
• Sales: You will, collect payment from the customer, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. Identify and fully support the development of retail sales opportunities explaining the features and benefits of any enhanced services.
• Organised & Safe Workplace: Maintains his/her workspace in an organised manner, as well as monitoring the reception area/restrooms to ensure they remain neat and clean and represent our company values. Proactively informs the customer of their repair progress and arranges/allocates courtesy cars for customers.
• Scheduling: Ensures that the centre’s work schedule is balanced and not overwhelmed. Provides feedback to the Bodyshop Manager when situations arise that will potentially cause work balance to be overwhelming.
• Problem Solving: Is an active and prepared participant in the morning admin meeting. Follows up on all assigned action items and communicates effectively to the team. Handles complaints at first touch taking ownership and where unable resolve escalates to the Bodyshop manager

Our Ideal Customer Service Adviser:

• Team player
• Proven high levels of customer service
• Organised and attentive
• Computer/software proficient
• High attention to detail
• Ability to effectively manage multiple tasks simultaneously and independently in a fast-paced work environment
• Driving Licence Required

Work Remotely

• No

Job Types: Full-time, Part-time, Temporary contract

Salary: £20,000.00-£23,000.00 per year

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday

Work Location: In person