Customer Service Assistant

The Branch Network prides itself with being the brand representative on the high street. Our 6 branches and 3 agencies are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.

We are looking for a Customer Service Assistant to come and join the existing team in our Hempstead branch on a fixed term contract for 12 months.

The OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

In this role, you will have the opportunity to deliver a consistently high standard of customer service to ensure that KRBS and OSB Group as a whole become the Customers favourite bank.

Your responsibilities will include...

• Building rapports face to face with our customers in a busy branch environment
• Accurately processing transactions relating to:
  • Deposits
  • ISA’s
  • Bonds
  • Bereavements/ Power of Attorney
  • BACS / CHAPS payments withdrawals
• Handling large sums of cash
• Opening new savings accounts
• Carrying out the daily banking within the branch
• Overseeing the G4S collections and deliveries

• Monday to Friday from 0900 - 1700 hours
• Saturday (two a month) from 0900 – 1600 hours

We offer a base salary dependent on experience from £17,000 and a competitive benefits package including:

• Discretionary annual bonus opportunity of up to 12.5%
• 28 days annual leave plus bank holidays
• Contributory pension (8% employer 5% employee)
• Life Assurance (4x salary) plus Group Income Protection
• Access to Private Medical Insurance and Medical Cash Plan
• Additional benefits such as, Cycle Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals and Save as you Earn scheme.
• Prioritising your well-being! (Our CEO encourages us to schedule down time to break up each working day and also initiated meeting-free Friday afternoons!)

We are looking for talented individuals who have the experience/knowledge and qualifications set out below:

• Previous experience in a customer facing environment
• Experience handling large sums of cash
• GCSE’s or equivalent in Maths and English

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

If this sounds like you, please apply now! For internal applications, please visit the internal careers page to apply.

Alternatively, if you wish to have an informal and confidential chat about this role please contact us on recruitment@osb.co.uk

If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.