Customer Service Advisor

Description

We have several exciting opportunities for Customer Service Advisors who are seeking an opportunity to develop a career within a market leading Insurance Company. We’re looking for positive, passionate people who have a wealth of Customer Service experience to work in our dynamic Commercial Online Team in Bolton.

Joining us as a Customer Service Advisor, you’ll be an essential member of the team handling queries from new and existing commercial insurance brokers. You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them. At AXA we’re adopting a hybrid way of working, empowering our people to balance their time between home and the Bolton office in a way that works best for them, their team and our customers.

Working Hours & Shift Pattern: Full time, 35 hours per week over 5 days, 8-hour shifts between the hours of 9am and 5pm Monday-Friday

Induction & Training

Induction Date: 10 January 2022

You’ll receive a comprehensive 3 weeks onsite induction from our specialist trainers to set you up for success in your new role at AXA. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version of yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.

What you’ll be doing:

• Working in a multi-channel environment you will service our Brokers via calls, live chat and email.
• Deliver an excellent customer service to our network of national Insurance Brokers
• Underwrite new and existing business profitability, accurately and in line with established Underwriting practice.
• Working productively as a team to achieve business goals and objectives.
• Establish and develop business relationships with intermediaries.
• Actively encourage generation of profitable new business.
• Contributing to the overall customer experience by identifying successes and best practices

Qualifications

• Established career in a customer focused environment
• Understand the value of the customer and has extensive experience in customer service environment.
• Experience in General/Commercial Insurance preferred but not essential
• Have excellent computer skills and able to use a variety of IT Microsoft systems like excel
• Ability to listen to the customers’ needs and act accordingly

IDD:This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer

One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary of up to £21,000 dependent on experience. Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 23 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 3 days leave AXA employee discounts Gym benefits Free car parking

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. As a financial services company, all successful candidates will be subject to preemployment checks, so we can ensure regulatory compliance.

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.