Customer Claims Handler

Job content

Role Description:

Having recently been awarded 24th Best Place to Work by Glassdoor, at AXA we’re recruiting Claims Handlers in our Bolton office. You’ll be working as part of a busy and vibrant team supporting our customers and brokers within Property Claims.

This is a varied and interesting role; one day you could be taking advice from a solicitor and the next working through detailed reports. Your journey to a Claims expert will be ever evolving and we will provide you with the right training throughout your career, with the intention of making you the best you can be to provide excellent service to our customer in a time of need.

Qualifications:

We are guided every day by our four core values: Customer First, Integrity, Courage and One AXA.

• We ask you to bring your enthusiasm, passion for customer service, natural talent for supporting people and a great be a contributor to team efforts.
• You’ll be a great listener, confident communicating over the phone and using computers.
• Passionate about people and committed to growing your careers at AXA, looking for opportunities to always learn and be part in shaping the future of our business.
• Professional, confident and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals
• Some experience in a customer facing, office environment is essential.

Based in Bolton office we will be operating a hybrid approach to working and following induction and training you will work between the office and home. Working hours are full time, 35 hours per week. All our offices have visual social distancing measures in place high standards, of hygiene and a nominated senior staff member in charge to make sure the office remains as safe as possible.

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

What we Offer:

One of the best things about joining AXA is our rewards package. Not only do we offer some top-notch perks, but we constantly review our rewards offering based on feedback from our people. You’ll enjoy a fantastic salary and benefits package that AXA UK are renowned for.

• Salary - £17,290 increasing with competency
• Annual bonus scheme linked to yours and the company’s performance
• Pension scheme & Life Assurance (10 x basic salary)
• Holiday entitlement - 23 days rising to 28 days within 5 years employment, plus bank holidays.
• Flexible benefit options, including pension and life cover flexing, holiday purchase, dental cover, critical illness plans and bikes4work.
• Days Volunteering/Charity Days
• Free live online fitness classes (Yoga, HIIT, Thai Chi and more)
• 24/7 mental wellbeing support (through Thrive app)
• Dedicated financial support (through AXA-paid Nudge)
• Discounted shopping vouchers scheme
• Free LinkedIn Learning access
• Professional Qualification support
• Generous enhanced parental/adoption leave
• Fabulous opportunities for secondments and sabbaticals
• Excellent AXA discounts (car insurance, house insurance, private medical cover)

Reference ID: 210005YN

Expected start date: 02/08/2021

Job Types: Full-time, Permanent

Salary: From £17,290.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Employee discount

Schedule:

• 8 hour shift

COVID-19 considerations:
All our offices have visual social distancing measures in place high standards, of hygiene and a nominated senior staff member in charge to make sure the office remains as safe as possible.

Experience:

• Claims Processing: 1 year (preferred)

Work remotely:

• No