Customer Service Advisor
View: 107
Update day: 07-05-2024
Location: Wakefield Yorkshire and the Humber
Category: Consulting / Customer Service IT - Software
Industry: Construction Logistics Supply Chain Staffing Recruiting
Position: Associate
Job type: Temporary
Job content
Customer Service AdvisorMonday – Friday – 8.30am – 4.30pm (Friday finish at 4pm)
Wakefield
Temporary ongoing
£8.91 per hour
Customer Service Advisor
The Role
The Customer Care Advisor is dedicated to supporting both Senior Advisors and Team Leaders, by responding to customer communications, resolving customer issues as they arise and supporting in the development of improved customer experiences. The Customer Care Advisor will work across multiple mediums, such as email, telephone, social media, letters, with the ability to incorporate future technologies, to a high standard, within a fast-paced environment.
- Respond to customer communications via:- Telephone and Email
- Information to customers by verifying information and understand the request
- Dealing with any refunds that come through as well as any dispatches that need to be sent out.
- To provide a high level of customer service.
- Maintain a high degree of quality and accuracy in work.
- Liaising and developing a rapport with customers.
- To handle customer enquires in a professional and courteous manner.
- Work cross functionally with other departments.
- Able to manage own time and productivity effectively, to meet service requirements.
- Meet performance expectations
Customer Service Advisor
Essential Skills
- Previous experience in Customer Service is Essential
- Experience in a Call Centre Environment would be beneficial
- Data Entry would be beneficial
- Excellent communication skills.
- Communicate effectively in high pressure scenarios.
- Customer service orientated.
- Must be confident and courteous on the telephone and be able communicate effectively
- Has the ability to make proactive recommendations.
- Works well with a team environment
- Is proactive
- Computer Literate including CRM Systems, social media and Microsoft Office programs i.e. Outlook, Word and Excel.
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Proman recognises the value of a diverse workforce that reflects the multitude of different people in our society. We welcome applications from people of all backgrounds and characteristics including individuals with disabilities and those from BAME communities.
Deadline: 21-06-2024
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