Customer Service Advisor (12 noon - 8pm)

☞ Chubb Fire & Security Group

View: 105

Update day: 01-06-2024

Location: Blackburn North West

Category: Other

Industry: Security Investigations

Job type: Full-time

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Job content

Company DescriptionChubb Fire & Security is currently recruiting for a Customer Service Advisorto join our Customer Contact Centre in our Blackburn office (BB1 2PR).You will be working a 37.5 hour week, Monday to Friday 12noon to 8pmSalary £19,000paThe main goal of this is to provide the best customer service to both our internal and external customers that call into the Centre. You will be working with a variety of stakeholders - field based Engineers, Account Managers, our Branch network and also our external customers. You will be working closely with the Customer Service Team Leaders and Operations Managers helping to provide the best experience possible for our customers.Job Description
  • Respond to all inbound calls in a dedicated, professional and effective manner, within the agreed response times
  • Demonstrate excellent service to all customers, internal and external
  • Maintain company standards of customer relationships and confidentiality
  • Accurately record information that is obtained and processed correctly
  • Take ownership of the customer in all aspects (i.e. responding to the customer call, recording customer requests, dispatch of call to engineer through to call closure)
  • Be proactive in identifying incidents that may have an adverse effect on the Centre’s service delivery and to comply with the escalation procedures in place
Qualifications
  • Have some customer service experience
  • Have call centre experience, telephone customer service or customer facing experience
  • Be a proactive individual with strong telephone and communication skills
  • Good IT skills, experience of MS office
  • Have the ability to prioritise and work under pressure
  • Be able to work in a team and communicate effectively with members of their own team and others
Additional Information
  • Competitive salary
  • Generous pension scheme
  • Fully funded study (Employee Scholarship Scheme)
  • 25 days holiday plus bank holidays
  • Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
  • Bravo Awards which recognise outstanding contributions from all employees and encourage excellence
More About UsChubb Fire & Security is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.We welcome applications from talented Call Centre Agents, Customer Service Advisors, Customer Advisors, Contact Centre Advisors who live in a commutable distance to Blackburn (BB1 2PR), this could include Preston, Chorley, Burnley, Darwen, Leyland, Fulwood, Rawtenstall, Great Harwood, Bolton, Horwich, Clitheroe, Nelson, Longridge or Whalley.
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Deadline: 16-07-2024

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