Customer Service Administrator - Saturday Work Only

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View: 108

Update day: 02-06-2024

Location: Cardiff Wales

Category: Administrative / Clerical / Assistant Consulting / Customer Service

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Job content

  • Saturday Work Only - 9am to 5:30pm
  • Possibility of going perm after 6 months

About Our Client

Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Job Description

  • Capture and digitise information as part of a process.
  • Act as a first point of contact for customers.
  • Manage customer expectations, interact, and always display professionalism.
  • Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved.
  • Manage challenging situations always displaying professionalism Work as part of a team and also work independently managing your time appropriately, working efficiently at all times.

The Successful Applicant

  • Excellent communication and interpersonal skills
  • The ability to develop and maintain good working relationships with colleagues.
  • Basic IT skills, as appropriate systems training will be provided.
  • Effective problem-solving skills and be a team player who constantly displays commitment and flexibility.
  • Excellent organisational skills with great attention to detail.
  • The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence.
  • The ability to understand and apply corporate policies and procedures consistently.

What’s on Offer

  • £11.10 ph
  • Saturday Work Only
  • Central Cardiff
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Deadline: 17-07-2024

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