Customer Service Administrator

☞ Search Consultancy

View: 104

Update day: 01-06-2024

Location: Edinburgh Scotland

Category: Transport / Logistics / Warehouse

Industry:

Job type: Full-time, Permanent

Salary: Up to £25,000 a year

Loading ...

Job content

About this role

Customer Service Administrator


Location: Newbridge, Edinburgh

Hours: Monday to Friday 9-5:30pm (40hrs)

Pay: £25,000 per annum

Start Date: ASAP

Are you looking for a challenging new career path with opportunity of progression?

We looking to engage with talented individuals who have a strong attention to detail and thrive working in a fast paced environment to support our client with logistics of pharmaceutical products.

In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for.

Duties and responsibilities:

  • Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
  • You will liaise between external customers and our external warehouse in the careful coordination of orders.
  • To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within the agreed time frames.
  • Working with patients/participants to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
  • Answering and dealing with all patient, investigator and general telephone and e-mail requests from external customers and internal offices/agents.
  • Attending customer meetings and teleconferences, when required.

Skills and experience required:

  • Excellent customer service skills
  • Ability to understand customer needs and provide the correct solution
  • Ability to communicate professionally across the internal and external customer group
  • Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
  • Strong attention to detail and ability to manage own workload
  • Confidence using Microsoft packages, i.e Word and Excel
  • Previous experience in a contact centre is desirable


Please apply today if you meet the above criteria and we will be in touch to discuss details further.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

  • Contract Type

    Permanent

  • Specialism

    Call & Contact Centre

  • Working pattern

    Full Time

  • Job ref

    Req/6288889

  • Expiry date

    26 May 2023

Apply now

Save job Saved

Share this job

Loading ...
Loading ...

Deadline: 16-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...