Customer Service Administrator

☞ Hart Recruitment

View: 103

Update day: 30-04-2024

Location: Tamworth West Midlands

Category: Administrative / Clerical / Assistant IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service

Industry:

Job type: Permanent

Salary: £21,000 a year

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Job content

We are recruiting for a Customer Service Administrator; Benefits include 31 days holiday including the Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Access to Employee Assistance Programme (EAP), up to 5 days extra unpaid holiday available at a salary sacrifice.
You will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years based in Tamworth – Free car parking is available. Hours of work are 9:30 am to 5:30 pm Monday to Friday.
As the Customer Service Administrator, you will be:
  • Answering Switchboard overflow
  • Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public via telephone and email
  • Processing internet, email and telephone orders using Sage and internal systems, chasing orders and updating clients on the progress of orders
  • Preparing quotations for new and existing customers
  • Liaising with internal departments to arrange rework of bespoke stock
  • Setting up new accounts for online orders
  • Dealing with email campaigns and promotions
  • Monitoring customer’s orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts
  • Supporting the Area Sales Manager daily
  • Obtaining POD’s and carrying out general administration duties
As the Customer Service Administrator, you will have:
  • Excellent customer service skills, offering the best personal experience at all times
  • Previous customer service or administration experience
  • Excellent written and verbal communication and organisational skills
  • Computer literate with knowledge of Microsoft Office including Excel and Sage
  • You may have experience of the following: Administrator, Office Assistant, Office Coordinator, Customer Service Assistant, Customer Service Advisor, Communications Assistant, Office Assistant, Call Centre Operative, Contact Centre Operative, Membership Co-ordinator, Telesales, Sales Assistant, Recruitment Co-ordinator, Recruitment Support or Helpdesk and Contact Centre Administrator
As the Customer Service Administrator, your salary is £21,000 per annum depending on experience plus a fantastic range of benefits.
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Deadline: 14-06-2024

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