Customer Communications Assistant

Here at Thames Clippers we have a strong team ethic, we take pride in what we do, and we respect each other which make it a great place to work!

The Customer Communications Administrator (CCA) is responsible for providing a dedicated and human service across a number of customer and visitor channels at Uber Boat by Thames Clippers.

You’ll be responsible for the front of house function in our main office, meeting and greeting guests; distributing post and ensuring the office is kept clean and tidy.

You’ll also respond to customer feedback and complaints received via email, CX software and social media with consistent, high customer service standards.

This is an exciting opportunity that will allow you to undertake varied administrative responsibility, as well as coordinating key business processes in a bright and bold environment.

We’re looking for someone with excellent verbal and written English communication skills who has the ability to build good internal and external relationships with a wide variety of people.

You’ll be proficient in a wide range of software, inclusive of MS Office and have experience of working and resolving high volumes of customer communications, in person or virtually.

With strong administrative skills, you’ll have an organised approach to work with high attention to detail and the ability to prioritise your varied workload. You’ll also have the ability to adapt to an increase in service demand with a ‘hands on’ approach.

A team worker with a flexible and positive attitude to work; you’ll also be able to work autonomously with a passion for communicating with others; and a committed and flexible approach to work with a desire to continually develop and exceed standards.

We’ll give you all the training you need regarding our systems as well as a thorough induction on how we work at Uber Boat by Thames Clippers, so you will be set up for success.

Where:

You’ll be based at our offices at Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY, a short walk from Canning Town tube or a hop across the river from North Greenwich tube.

So why apply?

Thames Clippers, part of AEG Europe, are London’s leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 4 million passengers a year and employ over 320 staff.

We are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles.

To find out more about our benefits click here

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

Please be aware we no longer accept CV’s. You will be asked to complete an application form, which is anonymised so that we can run a fair, inclusive and equitable recruitment process. Therefore please make sure you follow the instructions carefully and complete the application form with as much detail as possible as the information you provide will allow us to decide whether to progress your application to interview stage.