Customer Assistant - Christmas - Foods - Llandudno

Job content

Key Accountabilities

Customer Assistant

Key Capabilities

Please only apply for this vacancy if you can FULLY commit to the full number of hours within the vacancy and the FULL work pattern below:

Monday 0600-1000

Tuesday 0600-1000

Thursday 0600-1000

Friday 0600-1000

Saturday 0600-1000

This vacancy is due to run from week commencing 19/11/23 until week ending 30/12/23

Description

Key Accountabilities 

Serve our customers efficiently and brilliantly well – on the shop floor and at service points 

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy 

Skilled to utilise all digital tools and communication channels to do the job 

Share customer and colleague feedback to help us do things better 

Share knowledge and experience with colleagues to support others in building skill and confidence 

Own their own learning & development and proactively access digital learning solutions 

Know the daily sales targets, priorities, promotions & selling opportunities 

Have great product knowledge to sell and recommend our products and services 

Proactively engage with customers to understand their needs and make recommendations 

Understand the store priorities and their part to play 

Complete tasks with pace and in line with SOPs 

Minimise cost and waste through good process practice 

Follow safe and legal working practices 

Key Capabilities 

Understands how M&S operates, it’s strategy, future and the role they play  

Committed to delivering excellent work fast with great attention to detail 

Open to and acts on feedback, asking for this regularly 

Sets performance objectives for self in conjunction with line manager and in line with business plans 

Takes accountability for planning and managing own work efficiently to ensure objectives are met 

Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things 

Effective at communicating their intentions to others; ensures communication is clear and simple 

In control of their own reactions and considers how to share their perspective to create better reaction for team 

Copes well with change and work challenges and recovers quickly from its impact 

Builds positive relationships by being a good listener and getting to know people by establishing a connection 

Technical Skills/ Experience 

Contributing to store sales and cost control 

Work across the store to get things done right first time within timescales 

Comprehensive knowledge of customer shopping channels 

Good level of product knowledge and services across the store 

Up to date knowledge of the commercial operation and brilliant basics 

Good level of digital capability and use of digital tools and applications 

Understand customer needs and spot selling opportunities 

Adapting to change 

Good Knowledge of VM principles 

Key Relationships and Stakeholders 

Customers 

Colleagues 

Store Leadership 

BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.