Customer Advisor - part time (3 days)

☞ Simplyhealth

View: 103

Update day: 01-06-2024

Location: Andover South West

Category: Other Part-time

Industry: Wellness Fitness Services

Position: Mid-Senior level

Job type: Part-time

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Job content

About The Role

We’re looking for an outstanding Customer Service Advisorto join ou r award winning customer service team on a 12-month basis, 3 days a week (21 hours), working with our Denplan customers.

At Simplyhealth, we are on a mission to improve access to quality healthcare for everyone in the UK and our Customer Service team are at the heart of that mission. In this role you will be answering customer queries about our health plans predominantly via phone but also by email and webchat where necessary.

Whether you have direct experience within a call centre environment, or you’re looking to join a fantastic team and start a career in Customer Service, we are looking for people who have a passion for giving customers a great experience.

Our Smart working policy is all about flexibility and giving our colleagues the best of both worlds. There will, however, be requirement to be in the offices in Andover regularly so we are looking for people who would be happy to commute to Andover once a week.

You’ll Be
  • Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their health cash plan queries.
  • Providing customers with information which is complete, accurate and up-to-date
  • Taking full ownership of queries and following them through to a successful outcome.
  • Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
  • Part of a training academy designed to give you all the support you need to succeed.
You’ll need
  • The ability to deliver a consistently positive customer experience, even under pressure
  • Basic Microsoft Office skills
  • Data Input experience with accuracy in processing customer requests
  • Excellent verbal and written communication skills
  • A track record of exceeding customer expectations
About Us

2022 at Simplyhealth is an exciting year for us; we’ve celebrated our 150th birthday, it’s the first year of a new 3-year strategy and the start of an ambitious 10-year vision to realise our purpose ‘improving access to healthcare for all in the UK’. We’re here to help others live their best lives. Through joining Simplyhealth and living our values, we hope we can help you live yours. If these values resonate, we’d love to hear from you!

Our Values
  • Courage and Curiosity - So we deliver profits for a purpose
  • Trust and Kindness - Because our customers, colleagues and communities are at the heart of what we do
  • All Together Healthier - Enabling better health outcomes together
Our Benefits
  • 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
  • Group annual bonus
  • A yearly company funded allowance of £600 that you can choose to use to either upgrade an existing benefit (your health plan or dental plan for example) or you can use this as a spending pot towards personal development or health and wellbeing! New pair of running shoes? Want to pay for a language course? The world is your oyster!
  • Simplyhealth core product choice: Cash plan or Dental plan
  • Access to 24/7 GP
  • Access to mental health first aiders and free counselling sessions
  • A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you choose to contribute 4% or above we will add a further 4% (taking our contribution to 10%)
  • 4 x Life Assurance
  • And so much more!
Please note this role will be predominantly home based in line with our new ‘smart working’ approach; there may be a requirement to attend regular meetings at our Hampshire head office in line with government guidelines and undertake travel related to the role.

About You

Not Specified

Your Recruitment Journey

At Simplyhealth we’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We Provide Details In Advance To Help You Prepare, These May Include But Are Not Limited To

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role.
  • Pre-set video interview
  • Verbal and numerical aptitude test
  • Competency style interview
  • Role Play
  • Presentation
  • Working styles questionnaire
If successful, we’ll contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; [email protected] .

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Deadline: 16-07-2024

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