Customer advisor - Operations call centre

Job content

Vacancy Closes: Friday 13 August 2021

Customer Advisor – Operations

Full Time - 37 hours per week

Permanent

Salary - £21,026 to £26,283

Pity Me, Durham

About the role

We are looking for dynamic customer focused individuals to join our team. Your aim is to provide industry leading customer service between the hours of 19:00 to 23:00 Monday to Friday and up to 23:00 on a weekend.

The successful candidate will take ownership of customer contact and actively keep customers informed of the progress of their query ensuring first class customer service at all times.

You’ll also be required to undertake some admin duties to help support colleagues throughout the business

About you

The successful candidate will have exceptional level of customer service as well as being able to display how they meet our company values: Customer focused, results driven, one team, ethical and creative at all times.

You’ll have a flexible approach to your working environment and embrace training and support to overcome obstacles and ensure excellent customer service.

Excellent communication skills are essential as you will respond to customer contact via web chat and social media channels.

The successful candidate will work flexibly as we are open 7 days a week including bank holidays.

Please note

This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

We welcome applications from all who are suitably qualified and especially encourage applications from the under-represented sections of our community.

What we will give you

At Northumbrian Water we want you to be the best you can be and we also want you to feel it’s a great place to work. Frequently people spend their career with us, some because they’ve found their niche, others because of the opportunities to progress through the organisation.

We’re the great company we are because of our people and as our way of saying thanks, we offer a wide range of benefits and discounts to take advantage of including; buying and selling holidays, discounts and cashback offers, free fishing and cycle2work.

About us

Northumbrian Water is more than just a water company. We are one team, fulfilling many roles, working together to ensure our customers have clean, fresh, running water, whilst providing great customer service, protecting the environment, and supporting local communities.

We Live Water, all our amazing people are helping us become the national leader in the provision of sustainable water and waste water services.

#livingwaterlovingcustomers