Concessions Consultant - Part time

☞ Carnival Cruise Line

View: 103

Update day: 07-05-2024

Location: Southampton South East

Category: Restaurant / Hotel / Tourism

Industry: Hotel Travel Accommodation

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Job content

Job Description


Carnival UK have an exciting opportunity for a part time Permanent Concessions Consultant, based out of the Carnival UK head office in Southampton.

The Concessionaires Consultant sits within the Fleet People Operations team with a dotted line in to the On Board Revenue planning and compliance team.

The Role

As the leader of our Concessionaires crew management process, this role is critical in setting the process, rhythm and routine for all concession crew joining our fleet and ensuring that the concessionaires are fully embedded systemically, administratively and culturally within CUK.

The role will support all of our concession partners working directly with their crew manning team, delivering a smooth and compliant crew process. You will need to ensure our Partners successfully deliver against Carnival UK requirements and set SLA’s. You will be required to maintain key relationships with Concession Partners and our Onboard Revenue Team, ensuring the Concessionaire processes are reviewed and fit for purpose. It will also be your responsibility ensure our candidate experience through attraction, selection and on boarding is consistently delivered to a high standard by our Concessionaires.

About you

You will have an ability to develop excellent stakeholder relationships, acting as the Fleet People Operations support for all concession crew associated business operations; support will come jointly from your line manager and the Concession planning manager. You will have excellent communication skills and possess the ability to build strong relationships. Strong organisational and attention to detail skills are essential within this role, as is a good commercial awareness.

Key Attributes

  • Excellent crew management knowledge
  • Crew scheduling experience
  • Sound expertise in development processes for third party suppliers
  • Ability to manage cross functional projects
  • Ability to manage external partners and influence through best practice as opposed to direct line management.
  • Strong influencing and management skills
  • Ability to develop excellent relationships with internal and external partners
  • Excellent critical thinking, decision making and problem solving skills

This role has been levelled CUK09 and is part time hours.

To view the job description, please click here


About Us

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.
Working at Carnival UK means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We’re focused on wellbeing every day, as well as being supportive and compassionate when we need it most. We stand by our Culture Essentials which help us live out our shared commitments across the globe and include our commitment to Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.
As a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we’re determined to create opportunities for everyone to drive their development and define their own career path.


About the Team

As part of our Shared Services function, our People Service’s team delivers excellent and professional operational HR services to the business, our fleet and our shore based colleagues.
It takes a huge amount of planning and coordination to ensure we have the right people, in the right place at the right time to enable the business to deliver unforgettable holiday happiness to our guests! Our teams work collaboratively to achieve this, supporting our people through their employee lifecycle of recruitment, onboarding, rotations, logistics, training and policy compliance and more. As the first point of contact for employment queries, we aim to ensure we are accessible and responsive to our people, with a constant focus on creating a great candidate and colleague experience to help realise our aim of being ’Travel Employer of Choice’
Join us on our journey, apply now!
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Deadline: 21-06-2024

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