Compliance and Enforcement Investigator

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.

In these roles, you’ll join our Compliance and Enforcement Profession, working as a Compliance and Enforcement Investigator. This covers a variety of stimulating, challenging work, including - leading on energy supplier/scheme participants data analysis, assessing their financial resilience and/or scheme compliance, delivering compliance projects, contributing to investigations, engaging with stakeholders and contributing to the development of our processes.

Being part of the profession also gives you the chance to work on cross-Ofgem projects and across different teams where your skillset is in demand. What’s more, your work will help deliver a greener, fairer energy system for the whole of the UK.

The teams and directorates you could join include:

• Retail directorate: this directorate focuses on regulatory and compliance issues across the retail energy market, ensuring the best outcomes for consumers.
• Enforcement team: this team protects consumer interests through investigations and the use of Ofgem’s formal powers, including financial penalties.
• Delivery and Schemes Directorate: this directorate makes sure energy suppliers provide a range of social and environmental programmes to energy consumers.

To join us, you’ll need experience in gathering, analysing and interpreting complex data and information. You should also have strong forensic and investigation skills and a proven track record in delivering at pace for consumers, communities or society in general. Along with a genuine interest in energy, you’ll be able to interpret legislation and regulations, engage effectively with stakeholders and confidently manage projects.

We’re also looking for people with great communication, collaboration, and organisational skills. Some experience in a regulated sector and an understanding of corporate finance is desirable, but not essential.

Ofgem relies on having a workforce that reflects the society we serve, so we welcome candidates from all backgrounds, and especially those from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. We will also support you with excellent training and development opportunities, plus a competitive benefits package.

Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need.

Successful candidates will be deployed to work in one of the following teams: Delivery & Schemes, Enforcement or Retail Compliance.

After the initial deployment, you will be expected to work flexibly across Ofgem as a member of the Compliance & Enforcement Profession, working on cross-Ofgem projects, and/or in teams where you have in-demand specialist skills or expertise.

Delivery & Schemes

Ofgem delivers renewable energy and social programmes on behalf of government – this is done through the Delivery and Schemes Directorate. These schemes are varied – covering renewable heat, renewable electricity, energy efficiency and fuel poverty – collectively, they are worth £9bn a year. And crucially, these schemes are critical to hitting our Net Zero goals and providing support for households.

The work involved varies – from running the numbers to ensure that suppliers pay the right amount into the Feed-In-Tariff schemes; to checking the different measures suppliers are submitting for approval to meet their ECO obligation or to investigating what is really happening at a renewable heat installation. Through this work, we ensure that consumers and participants get the support they need, without consumers and taxpayers paying more than they should be.

Retail Compliance

Our Retail Compliance team leads on regulatory and compliance issues covering the retail energy market and consumers. Your focus will be on ensuring that suppliers are well and efficiently run and deliver good outcomes for consumers, putting things right where they have gone wrong. In addition to our teams looking after the main consumer protections, we also have specialist compliance teams focused on suppliers’ financial health and resilience and the delivery of smart meters.

Enforcement

In the Enforcement Team we investigate & enforce energy companies’ compliance with the terms of their licence, energy regulations, Competition Law & Consumer Protection Law, following procedures laid out in our published enforcement guidelines. We also work closely with legal and policy colleagues on the development of proposed new licence conditions and regulations, to ensure they are enforceable. Working closely with compliance teams, we prioritise cases based on issues where we see the greatest scope for consumer harm; and have current cases across a range of high profile areas - consumer vulnerability, decarbonisation (smart metering), cyber security and financial resilience and controls.

You will be someone who:

• Has a proven background of delivering positive change for consumers, communities, or society in a role across: regulation and enforcement, compliance, risk management, strategy, operational delivery or policy development.
• Enjoys developing new skills, capabilities and expertise and being engaged across a broad range of diverse activities, including stakeholder engagement, analysis, policy development and project management.
• Is interested in the energy sector in the broad sense, passionate about ensuring good outcomes for current and future consumers, protecting consumers, and eager to help drive Ofgem’s contribution to delivering Net Zero.
• Champions our culture of inclusion and encourages, supports, and celebrates the diverse voices and experiences of our colleagues, fuelling our innovation and ensuring we best represent the consumers and the communities we serve.

More information about the post and the application process can be found in the attached candidate pack and role profile.

We will be holding a lunch time open event for all of the Compliance and Enforcement roles on the 30th January 2023 at 12:30. You can sign up here Compliance and Enforcement Recruitment Open Event Tickets, Mon 30 Jan 2023 at 12:30 , Eventbrite. for more information on the roles, teams you could be joining and a short Q&A session. If you would like to ask a question at the event in advance, please email recruitment@ofgem.gov.uk.

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

We’ll assess you against these technical skills during the selection process:

• Please refer to the attached Candidate Pack for full details

Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Compliance and Enforcement Profession

Ofgem has recently launched a Professions framework and a successful candidate will be a member of the Compliance and Enforcement Profession. Through the Profession you shall get the support and development you need to excel. It gives you exposure to the full range of compliance and enforcement activity across Ofgem, from deterring fraud on energy efficiency schemes to monitoring the wholesale market, and everything in between.

This role provides an exciting opportunity to support Ofgem, as we work to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment

Job contact :

Name :
Sandra Segal
Email :
recruitment@ofgem.gov.uk

Recruitment team :

Email :
recruitment@ofgem.gov.uk