Complaints Handler

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Update day: 01-06-2024

Location: Basingstoke South East

Category: Consulting / Customer Service

Industry:

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Job content

  • A market leading financial services business
  • A supportive and friendly team environment

About Our Client

Complaints Handler, Basingstoke:A Financial Services Business / New Bank that focus on Savings and Mortgages including specialist applications. The business have modern offices close to public transport and have free parking.

Job Description

Complaints Handler, Basingstoke:

  • Detailed, considered and informed investigation and analysis of all complaints providing a customer with a fair and thorough response of complaints received for all business lines particularly for Property customers, covering Mortgages and bespoke specialist lending, savings products and consumer finance.
  • Contact Internal and external parties for information is required to investigate and close a complaint.
  • Resolution of complaints within SLA, complying with regulatory deadlines and rules.
  • Liaison with the Financial Ombudsman Services in relation to escalated complaints
  • Ensure the complaints database is updated and that all information is accurate.
  • Handling of complex inbound and outbound telephone calls and other forms of communication.
  • Make Redress recommendations to demonstrate a fair solution.
  • Capturing and documenting all complaints as documented in the internal policies and procedures.
  • Root cause analysis provided on all complaint investigations and feedback provided. Alert Team Manager to any trends identified.

The Successful Applicant

Complaints Handler, Basingstoke:


  • You will have worked in FSA regulated environment - Ideally within property, mortgages or savings environment
  • You will have worked with FOS (Financial Ombudsman Service)
  • You will be really strong in looking into complex financially based customer complaints
  • You will have strong interpersonal skills

Please Note: In an effort to save your time I am keen to highlight that without the above experience you will not get an interview.

What’s on Offer

£28,000 to £32,000 plus excellent package

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Deadline: 16-07-2024

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