Client Support Executive

☞ Specialist Recruit

View: 107

Update day: 07-05-2024

Location: Guildford South East

Category: Consulting / Customer Service

Industry: Administration

Job type: Permanent, full-time

Salary: £19,000 - £21,000 p.a

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Job description

Client Support Executive



Our client in Guildford who is offering an excellent opportunity for someone to start a long term, progressive career is seeking Client Support Executive to join their team. The right candidate will be responsible for r esponding in a timely manner to any service queries and support through the use of their software platform, phone, email and the web. They are a small but rapidly growing client focused team, who are a pivotal part of the companies success.

Ideal candidates will be confident and articulate and be able to build good rapport and enjoy helping our customers.

Responsibilities:

  • Handling customers’ issues within set SLA’s
  • Escalating as required to management or to technical team where customer issues cannot be resolved.
  • Continually updating our customers with updates
  • Working as part of a team to support all customer queries

Qualifications:

  • A University degree is preferable though not essential
  • Previous support experience is not a requirement provided that the individual can demonstrate excellent customer service skills.
  • Full training will be provided

This position will offer the successful candidate the opportunity to develop and progress within the organisation.

Perks:

  • Pension Scheme
  • Breakout area within office with pool tables and drinks fridge
  • Monthly Socials
  • 25 days holiday
  • 90% discounted Gym membership scheme
  • Cycle to work Programme
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Deadline: 21-06-2024

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