Client Relationship Manager - Pensions Administration

☞ Mercer

View: 109

Update day: 01-06-2024

Location: Orpington South East

Category: Sales

Industry: Insurance Business Consulting Services

Job type: Full-time

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Job content

Client Relationship Manager (Pensions Administration)Based anywhere in the south of UK and / or remote workingMercer is seeking a Client Manager to join our Wealth Administration Client Management Team. The team are responsible for the contractual, commercial and strategic relationships for Mercer clients with significant administration services delivered by our Operations and Technology teams. This is an opportunity to join this client facing team where you would be one of a team of around fifteen, reporting to the Partner responsible for administration client management in the South.What you can expect:The successful candidate will be responsible for the active management of an agreed portfolio of Pensions Administration clients. Working with Operations & Technology to optimise service and revenue opportunities and ensuring client satisfaction with service through the proactive management of client relationships. Proactively seek and develop opportunities on the portfolio across other Mercer and MMC lines of business.What is in it for you?



  • The chance to develop your career within a large global organisation that is incredibly passionate about how it works and cares for their clients across the world
  • Learn from industry leaders who will work closely with the team to help upskill, network and ultimately support the mission to generate growth across the business
  • Ongoing access to a fantastic suite of employee benefits including an excellent pension contribution and life assurance and 25 days of annual leave
We will count on you to:



  • Act as Client Relationship manager for selected administration clients to retain, develop and grow those client relationships
  • Achieve revenue, profitability and growth targets for clients in portfolio
  • Agree service provision and associated revenue with the client and work with the Mercer Operations and Technology teams to deliver these services
  • Undertake client reviews and ensure action plans are put into place where appropriate
  • Proactively take responsibility for developing and redefining both service offerings and clients’ contracts to maximise profit, agreeing any changes with Mercer Operations and Technology contacts
  • Act as senior contact in contract negotiation for new business, on-going contract extensions and rebids
  • Maximise revenue and minimize and manage WIP and Debt both directly and through proactive discussions with clients and Mercer Operations and Technology
  • Identify future industry trends and ensure service offering is compatible for client portfolio proposing strategic direction and working with Mercer Operations and Technology or other LOBs as applicable
What you need to have:



  • Proven record of successfully working with clients in the third party pensions administration environment
  • Experience of client management
  • Experience and/or understanding of third party pension scheme administration
  • Experience of delivering to a revenue target and understanding of managing costs to ensure profitability
What makes you stand out:



  • Examples of achieving revenue and profitability targets
  • Understanding of the complexities of the pension scheme administration service and market
  • An industry presence to identify and influence changes that affect the business
  • Media presence to advocate Mercer Operations and Technology where appropriate
MERCERMercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at TAUK@mmc.com to discuss any specific needs.R_186294
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Deadline: 16-07-2024

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