Salary: £22,383 a year

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Job content

Band 2

Main area
Clinical Pathology
Grade
Band 2
Contract
Permanent
Hours
Part time - 17.5 hours per week
Job ref
164-5768759
Site
QMC Campus
Town
Nottingham
Salary
£22,383 per annum
Salary period
Yearly
Closing
13/11/2023 23:59

Job overview

The department of Clinical Pathology is looking for a Clerk Telephonist to join our Admin & Clerical Team based mainly in the Main Office at QMC Campus. The main focus of the role is to provide a telephone helpdesk service for the department which involves answering queries regarding test results, giving advice on appropriate sample types and acting as a first line of contact for other sections of the department. The postholder will also provide clerical support to the scientific and medical staff of the department as and when required.

Main duties of the job

The role would require working within a team to complete all daily tasks and general duties including filing, dealing with paper copy results, answering the phone and general reception duties.

Good communication skills and the ability to prioritise workloads, in view of changing priorities are essential. Also the need to work under your own initiative is necessary.

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to this advert.


Working for our organisation

The successful individual will be joining a professional team and will be fully supported to facilitate a smooth induction.

Detailed job description and main responsibilities

The successful candidates needs to be computer literate, experienced in the use of electronic communications and be confident during face to face/telephone interactions with staff and visitors. They will be a focal point of contact for staff who are based at QMC, City and General Primary care Practices. You will also act as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, NotiS, Winpath is desirable, however training will be provided.

Person specification

Training & Qualifications

Essential criteria

  • Educated to GCSE level in maths and English, Grade C or above
  • Able to plan own work and meet agreed targets on an ongoing basis

Experience

Essential criteria

  • General office experience, including reception work.

Desirable criteria

  • Knowledge of the Breast Screening service
  • Experience working within breast screening or a similar department

Communication and relationship

Essential criteria

  • Experience of good customer care and interpersonal skills

Planning and organisation skil

Essential criteria

  • Planning and organisation of routine tasks

Physical skills

Essential criteria

  • Experience of telephone enquiry work

Other requirements specific to

Essential criteria

  • Able to provide and receive clear and concise information by telephone
  • Able to work well within a team and as an individual.

___________________________________________________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

  • Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Departmentconfidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
  • Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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Deadline: 21-06-2024

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