Clerical Officer

Job content

Job Overview

To provide comprehensive efficient clerical and administrative support, to the clinical multi-disciplinary teams within Dudley Rehabilitation Service (DRS). The post holder will be required to obtain information from Health Care Professionals and patients to ensure that high quality care is provided. The post holder is required to work as part of a team committed to delivering and improving on the high standard of care within The Dudley Group NHS Foundation Trust.

Main duties of the job

This post provides essential support to DRS clinicians, it provides vital admin to DRS clinical triage - DRS receives over 500 referrals per month for 5 contracts. This post also ’mans’ the patient facing phone line for patients and referrers to call regarding treatment, appointments and other service related enquiries. This staff member supports the data admin to input contacts on OASIS, book appointments, send letters to patients as required and file clinical notes.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do to offer a high quality patient experience in a caring and supportive environment. This aligns with our vision of providing safe, caring and effective services because people matter.

This is an opportunity to join an NHS organisation that inspires its staff to innovate, with support and encouragement to continually develop. We expect all of our staff to demonstrate the Trust values of Care, Respect and Responsibility.

We believe healthcare is better when provided by supported and dedicated staff, so if you are innovative, forward thinking and dedicated to high quality patient care come and join our amazing team.

At the Dudley Group everyone is welcome, please ensure you have read our Recruitment Equality Statement included in the advert.

Detailed Job Description And Main Responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

Person specification

Skills

Essential criteria

• Good accurate written skills
• Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines
• Computer literate with the ability to work in different computer applications
  

Qualifications

Essential criteria

• IT qualification – ECDL, RSAII
• NVQ Business Administration/Customer Care NVQ2 or equivalent experience
  

Experience

Essential criteria

• Proven clerical/administrative experience
  

Desirable criteria

• Previous experience working in the NHS/Healthcare environment
  

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.

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