Job type: Full-time

Salary: £18,546 - £19,918 a year

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Job content

Mandatory Covid-19 Vaccines-All NHS workers who have social or direct face-to-face contact with patients and/or service users as part of their role will be required by law to be fully vaccinated (1st and 2nd dose) against Covid-19 by 1 April 2022, unless medically exempt. Please bear this in mind when making your application as where a role requires this, you will need to demonstrate that you meet this requirement during the recruitment process.

Job overview

This is an exciting opportunity within our chemotherapy department. You will have excellent customer service skills and be committed to providing a first class service to our patients. You will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality.


Please note, this vacancy may be closed early if a suitable number of applications have been received, please apply as soon as possible to avoid any disappointment.


Main duties of the job

Working as part of the chemotherapy team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Medway PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.

You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

Working for our organisation

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS.

Chemotherapy Daycase is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.

Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality services and experiences for staff and patients.

Detailed job description and main responsibilities

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

To support the chemotherapy team and provide reception and administration cover. The post holder will need to use their initiative to develop processes and ensure the effective provision of a quality service.

Person specification

Training & Qualifications

Essential criteria
  • To be educated to ‘O’ level, GCSE or equivalent including English and Maths
  • Experience of Microsoft packages

Experience

Essential criteria
  • Proven general office experience
  • Customer Service Skills

Communication & Relationship Skills

Essential criteria
  • Ability to communicate in a clear and effective manner
  • Ability to develop good working relationships

Analytical and Judgement

Essential criteria
  • Understand the importance of confidentiality
  • Exercise judgement and know when to seek advice when dealing with enquiries

Planning and organisation skills

Essential criteria
  • Ability to prioritise own tasks
  • Ability to work within Trust/departmental SOP’s

Physical Skills

Essential criteria
  • Uses ICT equipment regularly

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

  • Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Departmentconfidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
  • Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£45 for enhanced and £28 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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Deadline: 30-10-2024

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