Checkout Team Leader in Greenwich

☞ IKEA

View: 102

Update day: 30-04-2024

Location: London

Category: Finance / Bank / Stock Executive management

Industry: Retail Wholesale

Job type: Full-time

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Job content

At IKEA, it so much more than a job.

We are looking to welcome a value driven, sales champion to lead our spirited Customer Relations team.

In the IKEA world, we call this position a Checkout Team Leader.

Expected Starting Date: January 2022

WHAT WE OFFER
  • Living Wage Foundation Employer
  • Flexibility on availability to be discussed during interviews
  • We offer permanent contracts, advanced scheduling & regular weekend off

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family’s everyday needs.

  • 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
  • Free & Confidential Employee Assistance Program and Wellbeing Portal
  • X3 Life Assurance, enhanced statutory pension contributions & interest free loans
  • Flexi Holiday Plan
  • Family Friendly childcare & wellbeing support
  • Commitment to your development throughout your IKEA career, starting on your first day
  • Enjoy a free hot or cold meal option every shift!

WHAT YOU’LL NEED TO HAVE
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. As a Checkout Services Team Leader, you will be responsible for ensuring a positive and joyful experience for all IKEA visitors and customers: set up services, gather feedback and make things right!

You will also contribute to IKEA fulfilling continuous improvement and improved customer satisfaction through delivering daily operational standards and quality of service.

Previous experience in leading a team (10+ co-workers) in a retail environment is essential. The ideal candidate will be a natural problem solver who has a paaion for developing long term relationships with our co-workers and customers, while adapting to changing priorities and setting clear expectations for the team.

WHAT YOU’LL BE DOING DAY TO DAY
  • Prioritise our customers having a positive payment experience by ensuring the checkout area is in shape as new, co-workers are ready and available to help customers.
  • Be available to support the checkout co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers.
  • Understand the importance of accurate stock inventory and coach the checkout co-worker to have this knowledge.
  • Ensure there is the right number of co-workers in the right place at the right time to run the checkout area successfully.
  • Follow cash handling procedures to ensure the security of money handling

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.



RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, successful candidates will receive information about the next steps via email. You might be invited to complete a short video interview with pre-recorded questions, it only takes 2 minutes & can be done anytime & anywhere on a phone, laptop, or tablet. So just find a quiet spot and tell us why you would love to work for IKEA!
Third step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email us @ ikea.recruitmentso.gb@ingka.ikea.com and we’ll be happy to help!
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Deadline: 14-06-2024

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