Centre Manager, Emerging Business

About QuEST:

For more than 20 years, QuEST Global has been a trusted global product engineering and lifecycle services partner to many of the world’s most recognized companies in industries such as Aero Engines, Aerospace & Defense, Hi-Tech, Transportation (Automotive and Rail), Power and Industrial, Oil & Gas and Medical Devices. Spread across 72 locations in 14 countries and offering services and solutions that enable customers to ‘Create the Frontier’ by improving their business’ top & bottom line and reducing time-to-market, QuEST has been at the forefront of the convergence of mechanical, electronics, software and digital engineering innovations. With passionate professionals collaborating across borders, QuEST is a winning organization for all its employees with infinite opportunities to learn, innovate and grow.

KNOWLEDGE/EXPERIENCE
The person undertaking this role should have experience of leading multiple emerging accounts within a geography. The CM should be able to motivate and co-ordinate teams in order to facilitate the development of winnable business proposition to the customers.
The CM will also have responsibility for the co-ordination of resource utilisation across the centre and for building robust team and customer relationships to facilitate business growth.
Proposed candidates should show strong leadership skill and the ability to enable effective communication in a pressurised team environment. They should possess a proactive, can-do attitude that encourages and supports their peers, teams and management.
ROLES & RESPONSIBILITIES:
The Centre Manager (CM) is tasked with the co-ordination of multiple project teams within a given business area of responsibility; ensuring the achievement of timely delivery of a quality product and overall profitability performance in line with the company objectives.
PRINCIPAL RESPONSIBILITIES/ACCOUNTABILITIES
Operating within a position of key business importance, the Centre Manager will be expected to undertake the following:

• Responsible for achieving profitable growth.
• Responsible for timely response to RFQ/RFI requirements and ad hoc support to ongoing customer meetings etc.
• Responsible for on time resource fulfilment and develop strategies for growing the customer account. “Land and expand” mind-set required.
• Responsible for the overall monitoring and reporting of centre performance.
• Deputising for the Head of UK Delivery as and when required.
• Engineering excellence and timely delivery of projects within their area.
• Mentoring program managers and lead engineers.
• Structured, regular and effective employee communication
• Work with existing customers to identify potential new business areas and co-ordinate effort across the business to turn these into contracted work.
• Work with new customers to convert opportunities and be able to engage and grow.
• Responsible to make decisions that balance QuEST’s internal process compliance and growth requirements
• Supporting and enabling of collaborative cross-functional teams/sites (including suppliers)
• Financial/budget management

PRINCIPAL INTERFACES
The CM is required to maintain regular interfaces at all levels of company operations to ensure business objectives are achieved. Typically these may include:

• Head of UK delivery unit
• Direct Reports – Engineering Program Managers, Lead Engineers
• Engineers within the project teams
• Human Resources Manager and Advisors
• Talent Acquisition Team
• Strategic Accounts Management Team
• Quality and IT
• Customers

The interactions with these teams should portray a positive image of the QuEST Engineering capability and the wider QuEST organisation. Issues should be dealt with promptly but rationally and without the sacrifice of programme integrity/profitability.
EXPERIENCE, KNOWLEDGE, QUALIFICATIONS:

• Experience: Demonstrable experience dealing with multiple accounts/customers.
• Knowledge: Aerospace, Rail and software market in the UK is preferable but not mandatory.
• Qualifications: A degree in any engineering discipline is preferred

CONDITIONS AND CHARACTERISTICS:
The business objectives are frequently prepared against inflexible and tight schedules and will thus often require a personal level of flexibility to support the Company and Customer requirements.
The ideal candidate will thus have:

• Enthusiasm.
• Business acumen and commercial awareness.
• Go getter attitude
• “Hunting” mind set
• Good man-management and leadership skills.
• Programme/project management skills.
• Flexible approach to external commitments.
• Good communication in English (oral & written) & Interpersonal skills
• Customer focus - ability to build and develop customer & supplier relationships
• Problem solving ability
• Effective time management
• Results driven outlook

DISCLAIMER: Due to the nature of work candidates should be UK citizen. For further information contact us on: career_uk@quest-global.com

Full Time-Regular

Senior Level

12+