Casual Receptionist

Job Title:

Casual Receptionist

School/Unit:

Cardiff Met Sport

Location:

Cyncoed Campus, Cardiff

Salary:

£10.94 per hour (includes 14% holiday pay)

Tenure:

Casual

Welsh University of the Year 2021 by The Times and The Sunday Times Good University Guide.

Our performance in this year’s Guide is exceptional. Our University was the biggest riser in Wales, and the third biggest in the UK, placing us in the UK top 40 for student satisfaction with teaching quality and the wider student experience.

We are very pleased that our strong performance has resulted in the University attracting high numbers of well qualified students and we are now seeking additional staff in both our academic schools and professional services departments.

The opportunity

Cardiff Met Sport, Cardiff are the driving force behind sport, physical activity, health & wellbeing in Wales’ Capital City. Our mission is clear – ‘to profoundly enhance the lives of our communities, making them healthier and stronger as an outcome of engaging with us’. We work across the City and in partnership with a range of local, regional and national partners to develop and manage sector leading sport facilities including, the National Indoor Athletics Centre, Tennis Centre, Archers Arena and a number of 21st Century Schools. We also lead the strategic direction and delivery of a wide variety of cutting-edge development programmes across schools, communities, clubs & workforce, and health & wellbeing both on our campuses and throughout Cardiff.

To continue to achieve this, we need ‘game changers’, people with drive, passion, creativity and flair who see hurdles rather than problems, can think differently and want to make a positive and lasting impact on people’s lives, in Wales and beyond.

An exciting opportunity has become available within the Sports Facilities Administration team offering the right person the prospect to become part of the team and a professional career progression within the Sports and Fitness Industry. This is an amazing opportunity to join a friendly, energetic team, and to make your mark working within world class Sports Facilities within the University Sector.

Within the reception role you will play an integral part in the delivery of Professional sporting provision and customer services, working within the University sports facilities on a day to day basis supporting students, staff and the community. You will be an enthusiastic, professional, positive and creative individual, with excellent communication, interpersonal and time management skills. A commitment to supporting the University academic provision and student union in providing an excellent student experience as well as supporting other key stakeholders and partnerships.

What you’ll do – key duties

• Be part of the Met Sport team of the campus sports facilities carrying out reception duties in line with operation procedures and be responsible for co-ordinating high levels of customer care and service delivery from the sports facilities reception areas.
• Deal with customer enquires face to face and on the telephone
• Have a good knowledge and keep up to date of the facilities programme and service provision
• Use the electronic database and booking system – Gladstone MRM
• Have a sound understanding of online booking procedures and to assist and advise customers with regards to on-line bookings enquiries and processes
• Ensuring the safety of customers and coordinating and communicating in emergency situations.
• To ensure the reception area is constantly neat and tidy thus projecting a professional image
• Attend staff training

What you’ll bring – essentialexperience & strengths

• Experience of working within a sports environment
• Ability to work as part of a team
• Effective communication and time management skills
• Ability to use computer system including Microsoft Office
• A Good understanding of customer care and health and safety issues
• Previous experience in a customer orientated environment

What you’ll have - essential qualifications

5 GCSE (A-C) or equivalent

Our total reward package

We have a range of great benefits including:

Membership of the Local Government Pension Scheme with generous contributions

Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage

Access to all library facilities

Salary sacrifice schemes including cycle to work

How to apply

If you would like to talk with us about this opportunity please contact Wendy Rogers, Operations Manager, at wrogers@cardiffmet.ac.uk or for further information about working with us at our University please visit our recruitment website.

Closing date: Wednesday 12thOctober 2021 at 4:30 pm.

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. Our Strategic Plan underpins our commitment to recruit and retain the best talent and we welcome applications from people from diverse backgrounds. We appoint on merit.

Due to the coronavirus pandemic all of our recruitment is being conducted virtually. We aim to respond to your application as soon as possible.

Further Information

Please visit our website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.