Business Support Unit Manager

Job overview

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

Main duties of the job

To undertake first line management of the administrative and clerical staff within the Business Support Unit. To assist in the recruitment and induct such staff as appropriate to the business need.

To oversee the business units invoice/payments process in line with the Trust’s financial policies and procedures.

To assist the CE Operations Manager in developing and reporting on performance measures and presenting reliable data across the department.

Ensure that procedure manuals and local work instructions are evaluated and issued to all BCU staff with regular updates and training to maintain consistency across both campuses.

To participate in data collection and analysis, and take responsibility for monitoring telephone/service request activity, capacity and demand within the BSU department.

Liaise with staff as appropriate, to ensure that service requests are processed within agreed timescales, reporting any discrepancies to the CE Operations Manager.

Working for our organisation

The Business Support Unit is a team of admin staff who support the Clinical Engineering team.

Clinical Engineering support clinical teams and patients by providing high quality, accurate diagnostic and therapeutic procedures; optimising the use of technology for effective and safe patient care and providing expertise to ensure the best use of resources. Clinical Engineering provides inspection, preventive maintenance, repair, and other support services for a wide range of medical equipment, devices and systems.

Detailed job description and main responsibilities

To undertake first line management of the administrative and clerical staff within the Business Support Unit. To assist in the recruitment and induct such staff as appropriate to the business need.

To oversee the business units invoice/payments process in line with the Trust’s financial policies and procedures.

To participate actively in the Personal Development Review (PDR) process, as an appraiser and an appraisee using the Trust’s PDR documentation.

To participate in absence management, first line grievance and disciplinary procedures where appropriate.

To assist the CE Operations Manager in developing and reporting on performance measures and presenting reliable data across the department.

To identify training needs for the BSU staff.

To maintain the sickness absence database and provide reports if required.

To complete the monthly payroll returns within the designated time scales.

Ensure that procedure manuals and local work instructions are evaluated and issued to all BCU staff with regular updates and training to maintain consistency across both campuses.

To demonstrate professional behaviour at all times in line with Trust values and to comply with all Trust policies, procedures and guidelines.

Service Delivery

To put in place and maintain administrative systems that facilitate service delivery, activity planning and process monitoring.

Ensure that BSU staff are competent to process service requests in accordance with local procedures and trained to use current IT systems and databases.

Ensure that all relevant actions are taken to maintain the service provision and keep other teams informed when necessary.

To participate in data collection and analysis, and take responsibility for monitoring telephone/service request activity, capacity and demand within the BSU department.

Liaise with staff as appropriate, to ensure that service requests are processed within agreed timescales, reporting any discrepancies to the CE Operations Manager.

Participate in planning initiatives to increase capacity where required. Take responsibility for coordinating staff across both campuses to meet service demands.

To ensure a high level of customer care to all service users.

Ensure that a regular programme of meetings is devised and delivered for BSU staff and that they are fully involved in the Department, Directorate and Trust.

To use initiative in undertaking any other duties that may be required or that are delegated by CE Operations Manager.

To comply with legal requirements, confidentiality issues and all information governance guidance. To include compliance with the Data Protection Act 1998 and other information governance guidelines by reviewing the storage, use and disposal of information.

To be fully conversant with Trust policies and procedures.