Job type: Full-time, Fixed term contract

Salary: £9,405 a year

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Job content

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

TWITTER - The Trust now has it’s own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

We have two vacancies for Apprentice Administrators to join the Business Support Team with Secure and Forensic Services at Norfolk and Suffolk NHS Foundation Trust.

This is an ideal opportunity for a school/college leaver or someone looking to start their administrative career within the NHS, whilst gaining a recognised qualification.

The Business Support Team is responsible for the provision of all aspects of administrative support to our clients and colleagues across all elements of our service including Police Stations, Prisons, Forensic Mental Health inpatient units both Medium and Low Secure, Community Forensic Teams, Mental Health Act Administration, Cash office and Receptions.

Main duties of the job

We are committed to offering the best possible administrative service and this requires us to work respectfully with each other and the wider Trust. You will learn about the various stages in a patient’s journey and the processes they go through, acquiring essential administration skills in the process. We will expect you to share our passion for achieving excellence.

Working for our organisation

You will work as part of a busy team and working together is an essential part of the ethos that drives us. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.

As well as developing key administration skills you will work rotationally around all of the business support services offering a rare and varied insight into many different elements of administrative work.

This is an innovative opportunity as we look for smarter ways to respond to the challenges facing the NHS workforce.

Detailed job description and main responsibilities

As a busy service we have a responsibility to not only our clinical colleagues but also the patients that are accessing our service. We therefore work positively to make sure we provide a high level of customer service. This role will include interaction and communication with a wide scope of people including service users, medical and criminal justice professionals. We are, to many, the first point of contact with the Trust, so we are looking for someone who can demonstrate they understand how key good communication and customer service.

Person specification

Qualifications

Essential criteria
  • GCSE Grades C and above including mathematics (or working towards)
Desirable criteria
  • RSA II Word Processing or equivalent

Experience

Essential criteria
  • Basic level of Microsoft Word packages and general computer knowledge
  • Dealing efficiently and politely with both internal and external customers

Skills

Essential criteria
  • Ability to maintain a professional manner at all times
  • Organised, able to prioritise

Knowledge

Essential criteria
  • Microsoft packages

Other

Essential criteria
  • Able to work flexibly
  • Team worker

EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

Employer certification / accreditation badges

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Deadline: 16-07-2024

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