Business Banking Advisor

Job content

Job Description

Alexander Mann Solutions (AMS) is the world’s leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients’ recruitment team and provides professional interim and temporary resources.

Our client is a well Known Corporate and Institutional banking organisation with headquarters in Central London and several other global locations; providing Finance and Risk Solutions as well as Trading and Flow Sales to global financial institutions, investors, counterparties and corporate customers on a day to day basis.

The Role:

The role is for a Business Customer Service Advisor working in a busy call centre, for a high street leading bank.

In this role, you will be the First point of contact for our business banking customers. We are looking for individuals who have exceptional customer service skills and experience. It is vital you can problem solve when our customers are facing challenges across a variety of banking queries.

As part of their dynamic contact centre where there’s never a dull moment, you’ll have an integral part to play in supporting customers who are in need of our support, helping them when they need it most by offering professional guidance around a range of options and support to meet their needs.

In return, you’ll enjoy an extensive training programme, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open up progression prospects.

What you’ll do:

As a vital member of the Business Banking Team, you’ll provide a broad spectrum of options and support to customers in their day to day banking needs. You’ll achieve this by offering professional service to achieve positive outcomes.

What you’ll bring:

We’re looking for someone who has experience working in a customer service environment and has a passion for delivering exceptional customer service with a positive attitude. As a highly self-motivated person with excellent communication and problem-solving skills, you’ll be creative and flexible in the way you work with colleagues, and able to demonstrate genuine empathy with a customer’s situation and needs.

You must have strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information whilst talking to customers

This is a 35 hour per week role with a fully flexible shift pattern rotational between Monday to Friday 7am to 8pm, Saturdays 8am to 8pm, Sunday 9am to 8pm. Bank holiday working is a feature of this role.

The successful candidate will receive full training, 25 holidays per year on a pro rota basis and exposure to the working dynamics of a leading financial services organisation which can offer many other career opportunities.

Due to the nature of this role, you’ll be required to pass a credit check and will need to be able to provide us with written proof of your work activity from the past two years.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Contract length: 6 months

Expected start date: 02/08/2021

Job Types: Full-time, Temporary, Contract

Salary: £10.51 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends