Bookings & Events Support Assistant

Job description

We are looking for a Support Assistant to join the Bookings and Events Support Officer to deliver the day to day operation of the National Trust Bookings and Events programme, ensuring that it is commercially successful and consistently exceeds internal and external customer expectations.

We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

Our central head office, Heelis, is situated in Swindon, Wiltshire. We’re well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10 minute walk away. Alternatively, you can enjoy our open plan atrium space for lunch times, with our internal café available every day.

Your contractual location will be our head office in Swindon, however there will be an opportunity to explore and agree remote working arrangements which strike the right balance for you and the Trust.

You’ll provide timely user support to Operational and Consultancy colleagues across the organisation. You’ll ensure that events display for sale in line with organisational requirements in a timely manner to ensure smooth customer interaction. You’ll ensure the entry of high quality data for event set up, through the delivery of user training and data quality auditing. You’ll solve problems - managing and resolving issues that come through on incident tickets or through inbox enquiries and process new user requests to ensure our operational teams have access to the systems they need to operate.

You’ll have the following:

• Knowledge of events industry standards and business processes
• Knowledge and understanding of online selling principles
• Experience of delivering training to system users
• Experience of working in a customer support environment

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.