Bank Helpdesk Operative

Job content

Bank Help Desk Operative CoordinatorUniversity Hospital Sussex Foundation NHS Trust provides General Hospital Services to Brighton and Hove, West Sussex, the West of East Sussex and Mid Sussex and more specialised tertiary services across the southeast of England.Our ambition is to be known for the quality and safety of our clinical services and for treating our patients, their families and each other with kindness and compassionWe will have succeeded if our patients feel we have done the best we can do by them and our staff feeling their contribution is recognised and valued.As the regional teaching hospital, we work with our partner medical school and the KSS Postgraduate Deanery to undertake research and to educate and train current and future NHS staff.An exciting opportunity has arisen to join a motivated, dedicated team of Help desk Operatives at the Royal Sussex County Hospital.The successful candidate will be an essential part of the hospital team. They will take calls from all areas of the hospitals liaising with Team Leaders, Department Heads, Coordinators and Supervisors. Their primary aim is the welfare of our patients, visitors and staff ensuring a high quality, prompt and efficient service. They will work as a dispatcher, accurately recording information on the computer and communicating in a timely clear manner via radio, telephone and in writing. Operatives will be expected to undertake duties within the wider Soft FM team which will provide them with insight into roles within the services giving a greater understanding making them an effective Operative, training will be provided.At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.For further details / informal visits contact: Name: Lee Shephard Job title: Senior Duty Manager Email address: lee.shephard1@nhs.net Telephone number: 01273 696955**Please note that appointment to this role will commence at the lowest salary point unless confirmed otherwise by the HR Services Team (Recruitment) **For further information, please contact Lee Shephard on 01273 696955 extension 63250