Bank 5 IT Technical Support Analyst

☞ University Hospitals Birmingham

View: 103

Update day: 01-06-2024

Location: Birmingham West Midlands

Category: Information Technology

Industry: Healthcare

Job type: Permanent

Loading ...

Job content

Please switch to a desktop device before starting your application.
The IT Services Technical Support Team provides second line support services for all internal and external IM&T Incidents, Routine Requests, Service Requests and enquiries.

Forming part of the wider IT Services tiered support function, the purpose of the role is to provide point of contact and liaison for all related tier two support escalations and assignments with a view to providing enhanced investigations and timely ticket response level resolutions. To provide highly customer service orientated support services delivered within agreed service level targets and agreements.

Encompassing all necessary local and offsite Trust site locations and end users, as directed, the post holder will provide a combination of desk based remote /telephone support as well as field based.

The post holder will be responsible for providing technical resolutions or guidance to reported issues and for providing all the relevant accurate information if escalated to any third line support.

The post holder will provide support for all desktops, printers, handheld tablet and PDA devices, telephony including desk phones, blackberry and other mobile devices and all software installed. Predominantly, but not exclusively, in a Microsoft networked environment.

This will include all desktop hardware and Operating System support and user account, profile and application software support and installation.

Loading ...
Loading ...

Deadline: 16-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...