AWM Ops - Global Fees Senior Product Owner - Vice President

The Global Fees Product team is responsible for several product platforms and associated tools used to bill over 1.5M clients and manage their fees. Our platforms are used by Operations and Front Office users and we partner closely with our stakeholders, design team, and technology partners to create world-class products. Product Owners serve in a critical role in our organization and are responsible for defining product visions and executing on them. In this role, the ideal candidate will utilize her/his excellent communication skills, design sense, and agile expertise to define requirements for a global fees platform with focus on the International Private Bank (IPB).

Core Responsibilities

• Own/support the product vision, goals and objectives, define requirements, and prioritize delivery in order to maximize the business value of the technology investment
• Lead end-to-end management and product delivery across the full product lifecycle including research, ideation, prototype, test, build, adopt, and measure in partnership with the global user community, stakeholders, Design, and Technology.
• Effectively drive agile team (s) toward robust set of delivery milestones. Understand and mitigate risks, bottlenecks, and inefficiencies in product development lifecycle.
• Executive decision-making within product workstreams regarding the optimal path to meet business objectives, satisfy client and employee needs, avoid legal or regulatory issues, and make efficient use of the firm’s capital.
• Demonstrate sound governance by ensuring that: (a) workstreams and initiatives are tracked and actively managed, (b) OKRs/KPI’s are agreed, measured and tracked, (c) deliverables are properly prioritized and sequenced, (d) risks are addressed and status measured, and (e) deliveries are successful.
• Develop clear documentation of the scope, business requirements, use cases, workflows, wire-frames, and other materials as needed to support UX research, design and development
• Develop and maintain deep relationships with delivery partners across including senior leaders in the Business, Technology, Design, Operations, and control functions across lines of business.
• Represent the Change Mobilization vision, strategy, and product roadmap with key senior stakeholders and in high-visibility forums.
• Embody true "customer-obsession" in identifying and leveraging user data, industry trends, and varying forms of user feedback to shape our design and roadmap.
• Consistently conduct build vs buy analysis to determine where vendors should be leveraged.

• Relevant experience in enterprise product management, program management, or technical business analysis.
• Hands-on experience with agile scrum methodology and related tools such as JIRA.
• Relevant experience in Wealth Management, Asset Management, Digital Banking, or a closely related business required.
• Experience managing product delivery across multiple workstreams with varying timelines, priorities and complexities.
• Demonstrated ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals.
• Proven ability to execute via successful internal partnerships with other organizations - with the ability to influence people at all levels across a broad variety of job functions.
• Excellent leadership skills - of product, programs, projects, teams and/or employees.
• Structured thinker, effective communicator with excellent written communication skills. Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
• Bachelor’s Degree in a related field is required.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans