Operations Manager - Health and Care

☞ British Red Cross

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Update day: 29-05-2024

Location: Edinburgh Scotland

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Operations Manager - Health and Care
Location: East of Scotland– flexible working with an office base in Edinburgh or Midlothian
Salary £43,047 (£37,047 plus a £6,000 market allowance) per annum
35 hours per week
Permanent Contract

Do you want to front an amazing team and the delivery of services health and care services which make a difference to the lives of people across the East of Scotland? This could be the role for you.
We have a fantastic opportunity for a people leader, ideally with regulated service experience, to join our Health and Care team as a Health Operations Manager.

What does a day in the life of Health Operations Manager look like?
You will guide the local management team producing a range of health and care services.

You will also be a key part of our national leadership team. Here you will drive growth and development of our services so we can meet reach more people with greater impact across Scotland. This should help us to increase our reach of care and support to vulnerable people. Thus, enhancing the reputation and influence of British Red Cross in this field.

You will oversee and lead the day-to-day function of all aspects of the British Red Cross Health and Care Services. This will include leading, managing and developing a service delivery team of staff and volunteers. These services focus on supporting people to get home from hospital and on enabling them to live freely at home. Ultimately preventing admission or readmission and tackling social seclusion.

You will be a key strategic point of engagement with local stakeholders (including commissioners). You will be responsible for meeting our contractual obligations, including quality, KPIs and financial performance. You will also work closely with our business development team to develop opportunities across Scotland.

To be a successful Health Operations Manager, you’ll need:
  • Experience of successful operational management of health / social care-related services. Ensuring regulated activities meet the required standards.
  • Experience of developing services with NHS or Local Government partners and achieving agreed outcomes.
  • Public speaking and presentation skills. Influencing people and making an impact with your message.
  • IT literate. Experience of using Microsoft email, word processing and spreadsheet packages.
  • Demonstratable experience of managing staff, volunteers, and projects.
  • An awareness of the needs of vulnerable people, with the ability to improve the services we provide for them.
  • Budgeting and financial management experience.
  • Organisational skills and the ability to manage a demanding workload.
  • Able to work and travel extensively throughout the East of Scotland on a regular basis as appropriate, and more widely in Scotland as required.
Closing date for completed applications is 23:59 on Friday 17th May 2024. Interviews expected to take place during the week commencing Monday 27th May in Edinburgh.

In return for your commitment and expertise, you’ll get:
  • Holidays –You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
  • Pension scheme – We offer up to 6% contributory pension.
  • Flexible working – We will do what we can to make sure you work in a way that suits you.
  • Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
  • Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
  • Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
  • Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
  • Cycle2Work – The cycle to work scheme enables you to lease a bicycle.
  • Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis
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Deadline: 13-07-2024

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